Senior Manager - Pre and Post-Analytical Reference Laboratory Southaven, MS

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.

• Dental: Delta Dental or reimbursement account for flexible coverage.

• Vision: Affordable plan with national network.

• Pre-Tax Savings: HSA and FSAs for eligible expenses.

• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Senior Manager provides strategic and operational leadership for pre- and post-analytical functions within a high-volume reference laboratory environment.

The ideal candidate brings significant clinical/reference laboratory experience, strong knowledge of laboratory operations and workflows, and demonstrated success leading teams in a complex, service-driven environment. This leader will partner closely with analytical laboratory operations, client services, logistics, quality, IT, and other key stakeholders to ensure seamless service and an exceptional client experience.

Key Responsibilities

• Lead pre- and post-analytical laboratory operations, including specimen receiving, accessioning/processing, problem resolution, result delivery, and related client support functions.

• Ensure operational excellence, regulatory compliance, quality, productivity, turnaround time, and service expectations are consistently achieved.

• Lead, develop, and engage managers, supervisors, and staff while building a culture of accountability, collaboration, and continuous improvement.

• Identify and implement workflow, technology, and process improvements that enhance laboratory efficiency, quality, scalability, and client experience.

• Partner with analytical laboratory leadership to ensure effective end-to-end laboratory workflows and resolution of complex operational issues.

• Monitor key performance and service metrics, identify trends and risks, and develop action plans to improve performance.

• Support growth initiatives, new client implementations, and expansion or optimization of laboratory services.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories.

Qualifications

A bachelor's degree and a minimum of six years of operational management experience;

OR a master’s degree and a minimum of three years of operational management experience are required for this position.

Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field.

Additional Qualifications:

Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders.

Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills.

Must have ability and confidence to effectively function independently, be a self-starter, and a team player.

Must have led direct reports in previous positions.

Must be capable of effectively presenting to internal and external groups.

Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCL policies and procedures.

Master's degree preferred.

Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $118,289 - $177,465/annually

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday day shift

This position is located 100% on site in Southaven Mississippi.

Weekend Schedule

Flexibility required based on business needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Jenny Stephens

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.