Case Clerk

Description

We are looking for a Case Manager to join a client-facing team in Atlanta, Georgia. This position is fully on-site and centers on supporting intake operations through frequent communication with clients, accurate record handling, and consistent case documentation. The ideal candidate brings prior case management experience, stays organized in a fast-paced setting, and is comfortable managing a large volume of incoming calls while maintaining professionalism and attention to detail.

Responsibilities:

• Respond to and screen a high volume of incoming calls, directing each inquiry appropriately and gathering key information from clients.

• Conduct client intake conversations and serve as a primary point of contact for individuals seeking case-related assistance.

• Enter and update case details in internal systems with a strong focus on accuracy, completeness, and timeliness.

• Maintain organized electronic records to support efficient case tracking and follow-up activities.

• Communicate clearly and professionally with clients to collect required information and address routine questions.

• Support daily case processing tasks by documenting interactions and ensuring information is properly recorded in case management software.

• Work scheduled shifts that may include alternating weekends, while remaining dependable and responsive to team needs.

Requirements • 2 to 3 years of experience in case management, case support, or a similar client service environment.

• Proven ability to manage a high volume of phone calls in a detail-focused and efficient manner.

• Hands-on experience with data entry and maintaining accurate digital records.

• Familiarity with case management software and client intake procedures.

• Strong verbal communication skills with the ability to speak directly with clients in a clear and courteous way.

• Excellent organizational skills and close attention to detail in a fast-paced setting.

• Availability to work on-site in Atlanta, Georgia, including alternating weekend shifts as scheduled.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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