District Team Leader of Service
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The District Team Leader performs core Field Service Representative duties while supervising a team of FSRs, providing hands‑on service support, ensuring customer satisfaction, reporting results, and driving service revenue growth within the district. He/she coordinates scheduling with the service center, mentors team members, conducts performance reviews, and collaborates with sales engineers and service managers to align operations with business goals.
Skills & qualifications
Skills
Qualifications
Full job description
Description
POSITION SUMMARY
The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual-role position involves providing hands-on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics.
KEY RESPONSIBILITIES
Service Execution & Reporting
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Perform installation, inspection, repair, and maintenance of machines and equipment.
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Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.
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Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM).
Customer Relationship Management
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Maintain strong, professional relationships with customers and their employees.
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Resolve equipment problems and customer concerns effectively and promptly.
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Ensure high levels of customer satisfaction across all service interactions.
Team Leadership & Development
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Supervise the FSR team within the assigned territory, acting as a working leader.
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Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.
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Monitor team performance and ensure compliance with service standards and company policies.
Business Growth & Strategy
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Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.
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Collaborate with Sales Engineers and Service Managers to align field operations with business goals.
QUALIFICATIONS
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Two years electronic technical school or equivalent experience required.
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Field service experience
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Supervisory experience
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Valid driver’s license
SKILLS AND ABILITIES
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Strong verbal and written communication skills.
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Adaptability to changing priorities.
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Ability to multitask and manage competing demands.
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Excellent problem-solving and decision-making abilities.
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Self-starter with a high degree of initiative and independence.
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Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)
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Self-starter with a high degree of initiative and independence.
WORK ENVIRONMENT
- Customer Sites, Travel by Automobile and/or Airplane
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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