Management and Program Analyst

Summary

The Management and Program Analyst (Systems Redesign/Data Analytics) is assigned to the High Reliability, Patient Safety & Process Improvement Section within the Quality Safety & Value (QSV) Service. The organization provides Medical, Surgical, Psychiatric, Rehabilitative, Geriatric care in a variety of acute, outpatient, and residential settings.

Duties

Duties include, but may not be limited to the following: Data Analytics and Performance Measurement The incumbent serves as the facility's principal analyst for hospital performance measures and metrics, including SAIL, Hospital Compare, VSSC indicators, and related national/VISN-reported data, which are used to assess and compare medical center performance. The incumbent independently retrieves, tracks, and trends data from the Corporate Data Warehouse, VSSC, Pyramid Analytics, VistA, and other systems, identifying facility-wide performance risks and opportunities proactively, before they are flagged externally by VISN or VACO. The incumbent analyzes data to make quantitative and qualitative evaluations, identifying trends and discrepancies related to performance metrics, and prepares narrative and statistical reports of findings for review by QSV leadership, service chiefs, committees, and executive leadership. The incumbent employs management analysis techniques and methods to develop and refine information for comprehensive reports addressing cost analysis, work measurement, trend analysis, efficiency, effectiveness, productivity, and tangible benefits, and to assess the success or failure in attaining program operational goals and objectives. The incumbent develops, maintains, and continuously improves dashboards, scorecards, and data visualization tools to communicate performance status and trends clearly to a variety of clinical and administrative audiences. The incumbent identifies data quality issues, investigates root causes, and works directly with responsible services or data stewards across organizational lines to resolve discrepancies and ensure data integrity. The incumbent coordinates ongoing data collection efforts across services and programs, ensuring timely submission of data and monitoring completion of data-related deliverables, and ensures the facility is current on all performance measure targets identified by the VAMC, VISN, and VA Central Office (VACO) leadership. The incumbent prepares complete and fully documented analytical projects and reports for review by VAMC committees and/or Executive Leadership, and presents findings and recommendations in briefings to managers and leaders using formats appropriate for both clinical and administrative audiences. The incumbent assists in participation in Root Cause Analyses, proactive Risk Assessments, and Quality Tracers by providing relevant data analysis to support findings and corrective action planning, and uses statistical process control and other Total Quality Management (TQM) tools to evaluate current processes and support evidence-based decision-making. Systems Redesign / Process Improvement The incumbent provides analytical and facilitation support for process improvement activities across the VAMC, using data findings to identify and refer improvement initiatives to appropriate subject matter experts. The incumbent independently identifies, plans, and executes system redesign initiatives using Lean, Six Sigma, and other process improvement methodologies, in direct response to data trend findings. The incumbent leads or co-facilitates process improvement workshops and flow mapping exercises tied to data-identified performance gaps, working proactively across service lines. The incumbent develops training materials, standard operating procedures, and workflow standardization efforts, particularly where data indicates facility-wide (rather than isolated) performance concerns. The incumbent facilitates and promotes the development of a true High Reliability Organization culture across every aspect of the hospital, and supports HRO principles in every phase of process improvement work. Promotion Potential: The full performance level is the GS-12. Work Schedule: Monday - Friday, 7:00AM -3:30PM Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst / PD934850 and PD934840 Position Description/PD#: Management and Program Analyst/PD934850 and PD934840 Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS11 position you must have served 52 weeks at the GS09. For a GS12 position you must have served 52 weeks at the GS11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: For a GS-11 position: You must have one year of specialized experience equivalent to at least the next lower grade GS09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Solves problems/issues quickly and effectively, involving a methodical step-by-step approach to thinking; breaks down complex problems into single and manageable components and considers each part in detail; makes a systematic comparison of various alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters, or considerations to take into account. Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data disposal, and data standardization processes. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. Combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. For a GS-12 position: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade G-11 in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but are not limited to: Qualifying specialized experience includes knowledge of a wide range of qualitative and quantitative methods for analyzing and measuring the effectiveness, efficiency, and productivity of administrative, clinical, and technical programs, along with knowledge of the mission, organization, and work processes of programs throughout the VAMC, and knowledge of health care systems and delivery systems. An understanding of performance improvement principles, including general systems theory, Lean Thinking, and Six Sigma, and the analytical techniques required to support QSV leadership and the Executive Leadership Team in planning, organizing, and implementing Performance Improvement and High Reliability initiatives. The full performance level of this position is GS12; candidate may be selected at the GS11 or GS12 grade level only. Promotion Potential: The GS-12 is the Full Performance Level. Preferred Experience: Preferred candidates will have experience serving as a facility-level data analyst supporting hospital performance measurement programs such as SAIL, Hospital Compare, or VSSC indicators. Experience should include independently retrieving and analyzing data from VA systems such as the Corporate Data Warehouse (CDW), VSSC, Pyramid Analytics, or VistA; developing dashboards, scorecards, or data visualizations (e.g., using Power BI); and preparing narrative and statistical reports for senior leadership and committees. Experience applying Lean, Six Sigma, or other process/systems redesign methodologies to facilitate performance improvement initiatives in a healthcare setting is highly desired. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is generally sedentary; however, there will be some walking, standing, bending, and carrying of light items such as papers and books. The tasks may require long periods at a desk working on a personal computer or other piece of equipment. The work also involves coping with complex, persistent demands from a variety of sources that can be regarded as a high-pressure work situation. The analyst will be required to visit all areas of the medical center both on campus and report sites such as CBOCs or leased spaces. Contact with medical center employees, supervisors and top management in all areas of the facility is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at GS12 grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

We encourage you to review your resume to ensure it is compliant with the requirements. You must include qualifying specialized experience employment periods in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week).AND, if you have held a Government position, that position's grade level MUST be listed on your resume; Failure to include all requirements in your resume will result in disqualification. Please refer to USAJOBS Help Center - What should I include in my federal resume? for additional information on resume requirements. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, responses to all assessments required for this position, and Best Qualified Elements: Hospital Performance Metrics & SAIL Analysis VA Data Systems Proficiency Data Visualization & Reporting Tools Process Improvement Methodology (Lean/Six Sigma) Cross Functional Communication & Influence Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Benefits

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.