Credit and Adjustment Representative

As a Credit and Adjustment Representative, you will play a critical role in delivering an exceptional customer experience by investigating and resolving customer claims, credits, debits, and returns.

You’ll partner with cross-functional teams to identify root causes, develop effective solutions, and ensure claims are resolved accurately and in compliance with company policies.

This position is ideal for a detail-oriented problem solver who enjoys analyzing issues, collaborating with multiple stakeholders, and serving as a trusted liaison to customers.

Required

• High school diploma or equivalent

• 2+ years of experience in customer service, with a focus on dispute resolution, or 2+ years of experience working in a finance role

• Knowledge of distribution networks, sales channels, or customer markets

• Proficiency with Microsoft Office applications, including Excel and Word

• Ability to work and communicate effectively with all professional levels

• Proven analytical, organizational, problem-solving, and root cause analysis skills

• Proactive approach to work, with the ability to manage multiple priorities and follow established procedures

Preferred

• Bachelor’s degree in Marketing, Business, Communications, or a related field

• Previous experience with SAP

#LI-ME1

Saint-Gobain Abrasives offers powerful, precise, user-friendly solutions, which enable customers to cut, shape, and finish all materials in the most complex and challenging applications. By working closely with end-users and grinding expert partners, Saint-Gobain Abrasives designs and provides customized solutions to secure the best option for performance, cost, and safety. Leveraging its global manufacturing presence, Saint-Gobain Abrasives serves its customers locally through its structured sales operations in more than 27 countries while employing more than 10,000 people.

Our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected] .

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

• Medical, Prescription Drug, Vision, and Dental Insurance

• Healthcare Savings Account and Flexible Spending Account options

• LiveWell Wellness Program

• Employee Assistance Program (EAP)

• Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

• Company-provided Life Insurance, AD&D, Short-Term Disability

• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

• Group Legal

• Identity Theft Protection

• Auto and Home Insurance

• Pet Insurance and Discounts

• Back-up Child & Elder Care

• PerkSpot Employee Discount Program