Enterprise Voice Support Engineer & Coordinator

Job Description

The Enterprise Voice Support Engineer & Coordinator is responsible for the day-to-day support, coordination, and continuous improvement of the client's global voice services environment. This role works closely with managed voice service providers, telecommunications carriers, infrastructure teams, and business stakeholders, for voice support and related business requests. The successful candidate will possess an understanding of Microsoft Teams Phone, enterprise telecommunications, E911 requirements, analog device solutions, PSTN connectivity, and voice service delivery. This role will coordinate operational support activities, evaluate business requirements, support site voice solution design, and ensure voice services meet business needs. While the primary focus is voice service and operational support, project coordination experience is required to support voice transformation initiatives, site migrations, and future enterprise voice projects as the organization evolves.

Skills and Requirements

• 5+ years supporting Enterprise Voice, Unified Communications, or telecommunications environments.

• Basic understanding of Microsoft Teams Enterprise Voice and Teams Phone capabilities.

• Experience supporting operational voice services in a global environment.

• Experience coordinating support activities with managed voice service providers.

• Working knowledge of: o Microsoft Teams Phone o Operator Connect o Direct Routing o PSTN Services o E911 Solutions o Number Porting Processes o Analog Device Solutions o Telecommunications Carrier Services

• Ability to gather business requirements and translate them into technical voice solutions.

• Strong vendor management and stakeholder coordination skills.

• Experience supporting infrastructure or telecommunications projects.

• Project management experience with telecommunications or technology initiatives.

• Excellent communication, organization, and customer service skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].