IT Services Spec. III (#010231) Resource & Information Mgmt. - Administration, Columbia (RICHLAND)

• Limited supervision-employee is expected to follow established objectives with minimal direction from supervisor.
• Provides first level support and help desk services for users of SCDC mainframe systems, PC Networks, and telecommunications systems.
• Serves as the central point of contact for all password resets, user IDs, access issues, and related technical support inquiries.
• Coordinates IT and telecommunications hardware exchanges, repairs, and support services for equipment to include printers, card scanners, telephones, cell phones, digital cameras, and other related devices.
• Conducts precursory evaluations and of IT Equipment.
• Provides technical support to end users to ensure proper use and functionality of data phones, VPN access, Duo tokens, and other related technologies.
• Maintains current knowledge of evolving technology systems and applications in order to effectively troubleshoot issues and provide user support.
• Supports video conferencing equipment, multi-function printers/copiers and emerging technologies.
• Serves as back-up to other help desk staff members in the performance of their duties, and continue cross-training, so all members will be able to assist with all help desk duties.
• Assist with documenting help desk procedures and ensuring latest processes are documented in the help desk guide.
• Assist in maintaining proper IT equipment and telecommunications equipment inventories.
• Performs minor repairs of equipment, when possible, and determines the need for replacement parts or escalation to authorized vendors for advanced repair services.
• Resume preferred but not required.

Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to: Recruiting and Employment Services (803) 896-1649 [email protected] State of South Carolina Minimum Requirements:A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

SCDC Minimum Requirements:

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.

• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

• Associates degree and two (2) years' experience with automated systems, microcomputers, minicomputers, data communication hardware/software.

OR

• A high school diploma and four (4) years' experience with automated systems, microcomputers, minicomputers, data communication hardware/software.

One (1) year of help desk experience also preferred. The South Carolina Department of Corrections is committed to providing equal opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.