Patient Programs Associate

Job Duties

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!

Position Summary:

The Patient Programs role is responsible for the development, execution, and overall management of programs and experiences for prospective Inspire therapy patients. The position requires a customer-service mindset while working cross-functionally to execute key initiatives, reduce friction along the care pathway, and ensure a positive experience for prospective patients.

Responsibilities:

Work closely with Inspire Advisor Care Program leadership team to build efficient pathways to Inspire therapy consultations

Communicate and coordinate with internal stakeholders and external vendors while responding in a clear, concise, and timely manner

Assist with day-to-day management of the Advisor Care Program

Assist with additions, removals and changes to InspireSleep.com's physician listings

Manage Advisor Care Program escalation list to ensure prospective patients have a positive experience and are scheduled in a timely manner

Collaborate with sales and marketing teams to optimize and improve the overall customer and physician experience

Become an expert in Advisor Care Program scheduling methods, and speak confidently to Inspire Field Team on process, implementation and results

Provide feedback to Inspire Advisor team on call scores, tonality, scripting, etc

Internal technology expert, assisting with strategy and ongoing improvements to the call center platform

Create and lead training for Inspire Field Team to execute programs effectively

Develop and distribute materials related to sales, training, and marketing

Analyze reports to identify data trends at a clinic, territory and national level, and use data to inform meaningful conversations with Inspire Field team

Provide vendor support, enroll clinics and build reports for home sleep testing partnerships

Required Skills:

Excellent verbal and written communication skills

Excellent sales and customer service skills

Project management experience and/or strong organizational skills

Strong analytical and problem-solving skills

Ability to navigate ambiguity, change, and uncertainty to deliver results with cross-functional teams in a positive manner

Proficient with Microsoft Office Suite or related software

Preferred Skills:

Experience with CRM (Dynamics preferred)

Working collaboratively with external vendors

Previous experience in healthcare, medical device or call center operations

Education & Experience:

Bachelor's degree in Marketing, Communications, Business, or related field required

One to three years of related experience in business, marketing programs, customer service, or related field preferred

#LI-Onsite

The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.

Salary

$60,000—$75,000 USD

BENEFITS AND OTHER COMPENSATION

Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):

Multiple health insurance plan options.

Employer contributions to Health Savings Account.

Dental, Vision, Life and Disability benefits.

401k plan + employer match.

Identity Protection.

Flexible time off.

Tuition Reimbursement.

Employee Assistance program.

All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status with regard to public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that are in need of accommodations to complete the Inspire Medical Systems application process should contact Human Resources at 763-235-6742 or email [email protected].

Minimum Education Required

Bachelor Degree

Minimum Experience Required

1 - 3 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$60,000.00 - $75,000.00 / Annually

Postal Code

55416

Job Type

Full Time

Place of Work

On-site

Requisition ID

5422481008

Job Benefits

Not specified