Front Office Associate - Mid-Shift Weekends Only at FSED-Radcliff
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At a glance
Job overview
The Front Office Associate at Baptist Health's FSED in Radcliff greets patients, registers them, verifies insurance, collects payments, answers phones, and performs clerical tasks, ensuring a welcoming environment and accurate recordkeeping to support clinical staff and patient flow.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
1 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Summary
Job Description:
Now Hiring for Patient Access/ Front Office Associate at the FSED opening in Radcliff September 2026
Full-time 36 Hours/Week, Mid-Shift 9am-9pm / Weekends Only with Weekend Differential Pay
The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.
Job Duties
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette; route calls and take messages as needed.
Provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks including copying, scanning, faxing, and filing.
Requirements
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and the ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Requirements
High school diploma or GED.
One (1) year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.
NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES
Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
R26105798
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