Merchandising Specialist II

Merchandising Specialist II

Department: Analytic Support 105604

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Audrey Brown

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The Merchandising Specialist supports merchandising operations across an assigned region of vending and micro-market locations through remerchandising execution, planogram management, assortment optimization, seasonal merchandising support, new business support, and operational support. This role contributes to product availability, sales growth, spoilage reduction, planogram compliance, and overall merchandising performance through effective execution of merchandising strategies and standards.

Key Duties

Remerchandising

• Execute approved remerchandising initiatives and resets across vending and micro-market locations to align with current planograms, assortments, and merchandising standards.

• Implement assortment changes, category transitions, product launches, and new SKU introductions in accordance with approved merchandising strategies.

• Optimize product placement, facings, and space allocation to support sales growth, inventory productivity, and customer purchasing behavior.

Seasonal Support

• Execute seasonal merchandising initiatives, promotional changes, and holiday assortment transitions.

• Coordinate implementation of seasonal products and promotional merchandising plans.

• Support timely execution of merchandising changes to maximize seasonal sales.

New Business Support

• Support new vending and micro-market installations, grand openings, and expansions.

Merchandising System Administration

• Maintain accurate merchandising system data, replenishment parameters, service frequencies, asset information, and merchandising-specific attributes to support efficient field execution.

Operational Support

• Provide operational support related to merchandising execution, planograms, assortments, and inventory performance.

• Escalate unresolved merchandising issues and partner with Operations and Merchandising leadership to facilitate resolution.

• Identify merchandising opportunities, performance risks, and process improvement opportunities while providing recommendations to improve merchandising effectiveness.

• Assist with special merchandising projects and continuous improvement initiatives.

• Provide department support during planned absences, vacations, and other business continuity needs.

• Apply feedback received to improve performance.

Key Performance Indicators

• Stockout Percentage

• Sales Performance

• Units Per Visit

• Spoilage Percentage

• Reset Completion Rate

• Planogram Compliance Percentage

Ingredients for Thriving:

Required Qualifications

• High school diploma or equivalent required.

• Strong analytical, organizational, and problem-solving skills.

• Proficiency in Microsoft Excel and Microsoft Office applications.

• Ability to manage multiple priorities while maintaining a high level of accuracy.

• Effective verbal and written communication skills.

• Ability to learn merchandising, replenishment, inventory management, and route scheduling systems.

• Ability to work independently while maintaining strong cross-functional partnerships.

Preferred Qualifications

• Degree in Business, Supply Chain, Retail Management, Analytics, or a related field.

• Experience in vending, micro markets, foodservice, retail, convenience, consumer packaged goods (CPG), or merchandising environments.

• Experience conducting merchandising resets, store refreshes, product transitions, or field merchandising projects.

• Experience working with inventory, merchandising, or business analytics tools.

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision

• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave

• 401(k) with company match

• Paid Time Off

• Paid Parental Leave

• Wellness Programs

• Referral bonus

• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.