Colorado Online Student & Engagement Manager

To apply: https://hr.cccs.edu/jobs/search/system-office-search-pageCCCS is hiring a new Colorado Online Student Engagement Manager. We are looking for a “people person” who can create a great team and be a strong mentor to them. If you’re looking for an opportunity to build new student recruiting and onboarding processes for an online institution that serves Colorado learners, this position may be for you! In this role you will provide system-level leadership for Colorado Online central recruitment and onboarding. This role leads the central recruitment team, coordinates shared processes across System Office and Colorado Community College System (CCCS) colleges, monitors funnel and onboarding performance, and serves as the primary escalation and coordination point for the central recruitment pilot. You will work collaboratively with marketing, information technology, and the Colorado Online central recruitment team to recruit students inside and outside of Colorado into programs that can be completed fully online through Colorado Online. The Manager will be responsible for establishing benchmarks, developing plans to increase enrollment, developing procedures to manage central recruitment and enrollment for Colorado Online, and developing a sustainability plan for long term success to drive and promote strategy to onboard CO Online students through leading this dynamic team of enrollment professionals. This position is currently funded through 06/30/2028. Duties & Responsibilities

• Develop and continue to adapt engagement models, drip campaigns, and pre-admit communication plans.

• Monitor and analyze applicant tracking to identify pain points in the funnel and adjust strategy accordingly.

• Engage with leads, prospects, and inquiries to help convert them into applicants.

• Coordinate with the System Financial Aid and college Financial Aid partners to document central recruitment touchpoints, clarify referral pathways, identify recurring process barriers, and support consistent student-facing communication regarding financial aid next steps.

• Establish, monitor, and report on central recruitment funnel benchmarks, including inquiry response, application conversion, onboarding progress, first-term enrollment, handoff completion, and other success indicators identified through the project governance process.

• Use student, staff, and college feedback to identify process gaps and recommend improvements to central recruitment, matching, onboarding, communication, and handoff practices.

• Coordinate central onboarding processes from inquiry through the agreed handoff point, including referrals and communication related to admissions, residency, orientation, advising, financial aid, placement, registration, technology access, and accommodations.

• This position will supervise five employees on the Colorado Online recruitment team.

• Bachelor’s degree. An equivalent combination of education and/or experience may substitute for the degree.

• Three years of leadership experience in student recruitment and onboarding.

• Experience with an integrated student information system.

• Experience using a college recruitment CRM system.

Competencies/KSAs

• Knowledge of FERPA, federal, and higher education policies related to admissions, student records, residency, financial aid referral, registration, and student privacy.
• Ability to lead cross-functional enrollment or student success initiatives in a complex, multi-institution environment.
• Experience using student information systems, CRM tools, student success platforms, and data reports to monitor recruitment, onboarding, and student engagement.
• Ability to interpret process and performance data, identify barriers, and recommend improvements.
• Ability to communicate clearly with prospective students, newly admitted students, college partners, and System Office stakeholders.
• Ability to manage confidential student information with discretion and accuracy.
• Understanding of online learner needs, fully online program structures, and student expectations for online education.

College Advertising Details The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 130,000 postsecondary students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs and coordinate delivery of career and technical education (CTE) programs to over 165,000 K-12 learners annually. Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation. We are an organization that encourages individuals to bring their whole selves to work. Work Location/Travel Expectations:

• CCCS offices at 9101 E Lowry Blvd., Denver, CO 80230.
• Occasional in-state travel to CCCS colleges is required.
• Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

Note: per the Colorado Job Application Fairness Act, an applicant may redact information from their resume, cover letter, and/or transcripts that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. If your position requires us to review an official transcript, without redacting, we will request one as part of our conditional offer process. In order to evaluate work experience against established requirements for positions, we are still requesting dates of service (month and year) for positions in the applicant’s work history.