Customer Service Agent - PART TIME - Gatwick Airport

Overview

Job Title: Customer Service Agent

Company: Swissport

Location: Gatwick Airport

Contract Type: Part Time

Hours: 18 - 30 hours per week, On Wednesday, Friday & Sunday (shift work)

Salary: £12.91 per hour,

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.

• Assist passengers with check-in procedures, luggage handling, and boarding processes.

• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.

• Ensure compliance with airline and airport regulations, including security and safety protocols.

• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.

• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.

• Perform administrative tasks, including data entry, documentation, and reporting as required.

• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.

• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.

• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.

• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.

• Demonstrated problem-solving abilities and a proactive approach to resolving issues.

• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.

• Comprehensive training and development programmes.

• Free onsite parking whilst at work

• Retirement savings plan with employer contributions.

• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.