ERP Software Support Specialist

421 North 10th Street, Winterset, IA 50273, USA | Full Time

AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs.

Core responsibilities:

• Understand and learn the ins and outs of Agvance, an ERP system for ag retailers

• Install and test software upgrades

• Communicate with other departments to resolve software, hardware, and operations problems

• Understand and troubleshoot a variety of business software applications

• Utilize Helpdesk software to track incoming support calls and provide support to end users

• Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365

• Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint

• Confirm appropriate vendor billing on licensing

• Troubleshoot basic hardware issues as back-up support to the IT help desk

What we need from you:

• Associate's degree in information technology or information systems and/or 2-4 years of work-related experience

• Experience supporting iOS devices in a business environment

• Strong planning, organization, problem-solving, and communication skills

• Experience providing excellent internal customer service

• Able to work independently and in a team-oriented environment

• Willing to work outside normal business hours when necessary

• Must have and maintain a valid driver's license, and be able to travel independently and overnight, if necessary

What we offer our team:

• Casual office environment

• On-site team with a collaborative work style

• Paid time off, sick pay, and paid holidays

• Competitive benefits including medical, dental, vision, life insurance, and more

• Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match

• Excellent training and career development opportunities

Are you a good match to join the AGRILAND FS Team as an ERP Software Support Specialist in Winterset? Apply now!