Sr Manager - Digital Operations

Job Description Summary

Responsible for operational delivery and support of next generation solutions for how customers receive Digital Technology support at the Peebles site.

Job Description

Roles and Responsibilities:

In this role, you will:

• Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.

• Design, develop, implement and support the use of technology with geographically distributed infrastructure systems. Provide management of the tactical Digital Technology plans to ensure they meet current needs and are responsive to the future needs. Maintain the integrity of the systems with applying security best practices.

• Manage global IT assets including software licenses and hardware full lifecycle management.

• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).

• Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.

• Participate in budgeting process and manage IT Infrastructure related projects and investments.

• Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.

• Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

Education Qualification:

• Bachelor’s degree from accredited university or college with minimum of 6 years of professional experience OR Associates degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experience

• Minimum 3 years of professional experience in Distinct Area of Work (DAW) or IT

• Note: Military experience is equivalent to professional experience

Desired Characteristics:

Technical Expertise:

• Hands-on experience in 24x7x365 technical operations

• Experienced in design, performance, availability and scalability of the infrastructure

• Demonstrated understanding of Lean Six Sigma principles (e.g., Green belt certified)

Business Acumen:

• Knowledge of business and financial principles and practices

• Demonstrated ability to manage team/product operations within own budget

• Demonstrated ability to drive projects based on business strategies and customer requirements

• Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint

• Skilled in breaking down problems, documenting problem statements and estimating efforts

Leadership:

• Experience providing feedback on performance toward goals

• Experience coaching, mentoring, and developing team members

• Ability to proactively identify and remove obstacles or barriers on behalf of the team

• Ability to take ownership of projects and deliver while mentoring and helping team

• Demonstrated experience influencing across a complex, global matrix organization

Personal Attributes:

• Strong analytical, project management, and organizational skills

• Strong oral and written communication skills

• Ability to work under tight deadlines and to prioritize under pressure

• Change oriented – Proven track record of initiating and driving process improvements; supports and drives change, and confronts difficult circumstances in creative ways

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: No

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.