Mortgage Lending Representative (Pennsylvania)

Description

Every mortgage tells a story, and you'll help write the next chapter. As a Mortgage Lending Representative, you'll support members through some of life's biggest financial milestones, whether they're purchasing a home, building their dream house, refinancing, or exploring other mortgage solutions. You'll answer questions, gather information, build trusted relationships, and help create a smooth, positive mortgage experience from application through closing. Working closely with members, realtors, attorneys, and other partners, you'll play a key role in helping members achieve their goals while strengthening our presence in the communities we serve. If you thrive on building connections and helping others succeed, we'd love to hear from you.

What You'll Do:

• Serve as an additional contact for mortgage loan questions through the mortgage loan process

• Update member information on the mortgage application and reassess their mortgage preapproval status.

• Prepare pre-approval or pre-qualification letter as needed

• Maintain regular contact with members and obtain additional information for the file as needed

• Follow up on preliminary documents paperwork including Initial Disclosure Request, Re-Disclosure Request, employment verification, financial documentation and other documents as needed

• Servicing by phone or in person the need for answers to questions in costs, payments, programs, daily rates, points, scheduling appointments and etc.

• Communicate figures and loan terms effectively at closings with buyers, sellers, real estate agents, and third party service providers such as attorneys and title companies.

• Work closely with appropriate parties, including but not limited to area attorneys, realtors, insurance agents and others obtaining information

• Proactively establish and maintain positive professional relationships with realtors, attorneys, etc. through networking, marketing tools, and community involvement

• Utilize technology both to improve member experiences and maximize efficiencies

• Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services

• Coordinate regular Realtor office visits and help promote our Realtor relationships

• Other duties as assigned.

You’ll Need:

• Associate’s degree in related field or equivalent experience

• 1+ years Mortgage industry experience, preferred

• Current NMLS (National Mortgage Licensing System) registration or ability to obtain it.

• Excellent interpersonal and communication skills to represent the credit union in a positive way when dealing with membership and other staff

• Ability to demonstrate good decision-making techniques

• Bilingual abilities in Spanish and English are a plus.

Qualifications

Skills

Preferred

• Customer Service: Novice

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

• Associates or better

Experience

Required

• Mortgage/Lending Knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.