Operations Manager

Summary

Join the Clinical Center as Operations Manager of the DPM and help advance groundbreaking clinical research! The ideal candidate has experience supporting the operational management of a perioperative environment, overseeing perioperative equipment life cycles and is familiar with operating room (OR) software systems and OR integration platform technology. In this role, you will advise on strategic direction and lead key initiatives and projects to facilitate the missions of the DPM.

Duties

As a Program Specialist (Operations Manager), you will perform the following duties at the full performance GS-13 grade level: Contribute to establishing the Department's strategic direction by identifying and advancing key goals, objectives, and initiatives. Support the development and implementation of Department-wide policies, procedures, and operational standards to promote consistency, effectiveness, and alignment with organizational priorities. Lead and support special projects and serve on multidisciplinary teams to address operational priorities, emerging issues, and Departmental initiatives. Promote a culture of safety by ensuring patient and staff safety standards, policies, and requirements are effectively implemented and consistently followed. Assess staff and organizational performance in achieving established goals and objectives, identifying opportunities to improve efficiency, effectiveness, quality, and compliance with Clinical Center policies and regulatory requirements. Implement budget strategies that align resources with Departmental priorities and organizational objectives. Prepare reports, analyses, and recommendations to inform decision-making at the Department, Clinical Center, and NIH levels. Monitor the delivery of high-quality customer service to DPM patients receiving anesthesia and operative care, ensuring the timeliness, quality, and scope of services effectively meet patient and operational needs. Evaluate and respond to complaints, suggestions, and requests regarding perioperative services, elevating if necessary. Ensure staff are appropriately trained in the use of equipment, technology, and information systems that support Departmental workflows and anesthesia care, including operating room video and imaging systems. Serve as a member of the Department's management team, collaborating with senior medical, nursing, administrative, and other key staff to advance Departmental priorities and operations. Coordinate with stakeholders regarding operating room integration systems (e.g., StreamConnect, POIS) and operating room imaging software, communicating system updates and changes in policies or protocols to DPM and OR Nursing staff, gathering user feedback, and facilitating the resolution of technology-related issues. Consult with the Chief of the Department on the maintenance, servicing, and operational readiness of DPM equipment. Collaborate with vendors and evaluate new equipment, technologies, and software to assess their potential impact on clinical care, research protocols, emerging techniques, and organizational performance. Develop recommendations regarding acquisitions that support the needs and priorities of the Department and Clinical Center. If selected at the GS-11 or GS-12 grade level, you will essentially perform the same duties as those described above; however, duties will be less complex and will be performed under closer supervision with more detailed guidance. Qualifications

In order to qualify for a Program Specialist (Operations Manager) at the GS-11 grade level, you must have: A. completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree or an LL.M., if related; OR B. 1 year of specialized experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Supporting program management activities involving patient safety and customer service; 2) Supporting the development of procurement packages for specialty medical equipment and supplies; 3) Supporting the lifecycle management of specialty medical equipment and technologies; 4) Participating in administrative operational activities by preparing reports and analyses; 5) Coordinating with physicians and other medical staff to support operating room workflow. OR C. a combination of post baccalaureate education related to the position and experience that meets 100% of the qualification requirements for this position. In order to qualify for a Program Specialist (Operations Manager) at the GS-12 grade level, you must have 1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Performing program management of perioperative operations to meet strategic operational objectives; 2) Overseeing the development of procurement packages for operating room equipment and supplies; 3) Managing operating room technologies, including maintenance, updates, interoperability, and user support; 4) Evaluating and providing recommendations for patient safety compliance and service quality; 5) Collaborating with multidisciplinary stakeholders to enhance outcomes for clinical research activities. In order to qualify for a Program Specialist (Operations Manager) at the GS-13 grade level, you must have 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Leading the strategic management of perioperative operations that affect patient care and clinical research (i.e., organizational priorities, policies, operational standards, performance expectations, and improvement initiatives); 2) Overseeing the lifecyle process of acquisitions involving operating room technologies; 3) Serving as the technical authority for advanced operating room systems and equipment (i.e., endoscopy systems, Provation or comparable clinical software, surgical robotics, computerized microscopes, electrosurgical equipment, operating room tables, and OR integration systems (e.g., Stream Connect or POIS)); 4) Providing senior-level oversight of perioperative operations. (i.e., resource utilization, organizational performance, workforce readiness, patient safety, service quality, and appropriate lifecycle management of clinical equipment and technology); 5) Negotiating with and disseminating information to multidisciplinary stakeholders to enhance outcomes for perioperative research activities. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13032420

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses to the assessments required for this position. You will be assessed on the following competencies: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories: Best Qualified - for those who are superior in the evaluation criteria Well Qualified - for those who excel in the evaluation criteria Qualified - for those who meet the minimum qualification requirements The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants. How You Will Be Evaluated To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 80 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements. Other Information

This position is designated as an "emergency essential" position. The selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration. Visit our Help Applying page for helpful information on the application process. Military Spouses selected from this announcement will remain in their current duty location (i.e., the official duty station of the military service member. If you believe you have a disability (i.e., physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation. We may make additional selections for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s). Clearance of CTAP/ICTAP will be applied for similar positions. If selected, you may be eligible to receive a salary above the minimum based on superior qualifications and/or a special need of the Government for your services. This is at the discretion of the hiring manager. A salary above the minimum must be approved before the appointment. NIH may repay certain outstanding Federally insured student loans to facilitate the recruitment and retention of highly qualified people. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations. A newly appointed or reappointed employee may receive service credit for prior work experience or active-duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee's entrance on duty. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.