Support Specialist Associate

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 893 HOPE WAY City: ALTAMONTE SPRINGS State: Florida Postal Code: 32714 Job Description:

Responsible for serving as the primary point of contact for resolving internal and external inquiries related to Supply Chain Shared Services operations. This position analyzes customer concerns and needs, resolves or coordinates the resolution of issues within defined time limits. Additionally, this role initiates tickets, logs interactions into a computerized call tracking system, and escalates issues as necessary. In addition, this position acts as a subject matter expert on Accounts Payable and order requisitioning, prioritizing high-priority areas with urgency. This role ensures accurate troubleshooting of Tier1 Supply Chain and Finance issues while maintaining confidentiality and knowing when to escalate issues appropriately.

• Supports inbound customer inquiries and requests with exceptional service and problem resolution.
• Acts as the primary point of contact for suppliers, addressing their concerns and follow-up items.
• Interfaces with suppliers to determine shipment dates, proof of delivery, and backorders.
• Demonstrates patience and the ability to remain calm under stressful situations. Provides Tier 1 support for Supply Chain operations, resolving issues with minimal hand-offs and escalations.
• Ensures accurate and timely documentation of issues and resolutions in the designated ticketing system.
• Prepares and processes all required documentation efficiently.
• Maintains and builds relationships with suppliers and internal stakeholders.
• Uses call scripts, procedures, and reference materials to assist in answering customer inquiries.
• Escalates high-priority issues appropriately and in a timely manner.
• Demonstrates a thorough understanding of Supply Chain operations to resolve issues effectively.
• Follows through on cross-functional issues to ensure proper resolution.

Knowledge, Skills, and Abilities:

• Web navigational & computer skills [Required]
• Proficiency in Microsoft Office (Excel, Word, Outlook) [Required]
• Ability to type fifty or more words per minute with excellent spelling, punctuation, grammar, and oral and written communications [Required]
• Ability to research and analyze information and make sound decisions [Required]
• Skilled in providing quality customer service, including the ability to listen and understand information being presented, as well as the ability to deescalate issues and resolve complaints [Required]
• Strong organizational skills, including the ability to prioritize and manage multiple projects while adhering to service-level agreements and other tight deadlines [Required]
• Ability to work in a fast-paced environment and easily adapt to fluctuating workloads and customer needs [Required]
• Proficiency in an ERP system strongly [Preferred]

Education:

• Associate [Preferred]

Work Experience:

• 1+ year of experience in customer service or information/technology position [Required]
• 2+ years of related experience [Preferred]
• Experience in a supply chain shared services organization [Preferred]
• Experience in the healthcare industry [Preferred]

Licenses and Certifications:

• Certified Materials & Resource Professional (CMRP) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/4ew2su3y

Pay Range:

$17.80 - $28.48 Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.