Escrow Revenue Officer

Job Description

Day to Day Responsibilities:

• Manage residential escrow transactions from opening through closing, ensuring all milestones, documentation, funding requirements, and deadlines are completed accurately and on time.
• Review contracts, escrow instructions, title reports, and loan documentation to verify compliance and transaction readiness.
• Coordinate buyers, sellers, agents, lenders, attorneys, surveyors, title personnel, and other stakeholders throughout the closing process.
• Build and maintain strong relationships with real estate agents, brokers, lenders, builders, and other referral partners.
• Identify and resolve title, funding, documentation, or closing issues to prevent delays and ensure a seamless transaction experience.
• Generate new escrow opportunities through networking, relationship-building, client engagement, and exceptional customer service.
• Support and mentor escrow assistants by delegating work, answering questions, auditing files, and creating opportunities for professional growth.
• Deliver a positive closing experience while consistently contributing to escrow volume growth, client retention, and revenue goals.

Job Summary:

• What you'll do:
• You are the key to home ownership. As an escrow officer, you’re the human link between our process and people. You’re there at the beginning, reviewing contracts and following instructions. You’re there in the middle, ensuring that all the associated paperwork is completed efficiently and accurately. You’re working with agents and their clients to keep the process moving forward, verifying that titles are clean, taxes are paid, and loans are funded. Finally, you’re there at the end, to assure that no funds or property will change hands until all terms have been carried to completion.
• Who you are:
• Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.
• Problem solver, using your industry knowledge to identify potential issues; recognizing what’s wrong, knowing how to fix it, and avoiding unnecessary delays.
• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People reader, recognizing and adapting to an agent’s or homebuyer’s personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you’re in their corner.
• Multi-tasker, highly organized, being able to work a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure.

Skills and Requirements

Qualifications:

• High school diploma or equivalent; take continuing education courses as required.
• At least 5+ years escrow experience, both front- and back-end experience.
• Certification: Notary public and escrow officer licenses.
• Industry awareness: Technical knowledge of closing process.
• Proficiency with Microsoft Office suite.
• Strong written and verbal skills to keep agents, buyers, sellers, and all other parties up to date with the process and work with them to resolve issues.
• Existing client base, referral network, or established industry relationships.
• Experience growing escrow volume through business development and relationship management.
• Experience managing a high-volume escrow desk.
• About 15-30K of a revenue a month on their revenue desk

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].