AI Forward Deployed Engineer (FDE)

Job Description

Job Overview

The AI Forward Deployed Engineer (FDE) bridges business and technology, helping teams identify opportunities to improve workflows, decision-making, and productivity through AI. This individual will partner directly with business stakeholders to understand processes, uncover pain points, design AI-powered solutions, and build prototypes, automations, agents, and lightweight applications that deliver measurable business value. The ideal candidate combines strong business analysis, solution design, and hands-on technical skills, and is comfortable driving initiatives from idea through implementation.

Day-to-Day

Meet with stakeholders across the CFO organization, MSR Portfolio Management, Loan Servicing, Data, Infrastructure, and Application Development teams to understand business processes and identify AI opportunities.

Document and map workflows, decision points, approvals, and human-in-the-loop activities.

Design, build, and iterate on AI solutions, automations, agents, and proof-of-concepts.

Evaluate and recommend the best solution path using Microsoft Copilot, ChatGPT Enterprise, Power Platform, custom development, workflow automation, or third-party tools.

Demonstrate solutions, gather feedback, and refine prototypes based on business needs.

Deliver training and enablement to help teams adopt AI solutions.

Partner with Technology, Security, Risk, and Compliance teams to align solutions with enterprise standards.

Drive initiatives from idea to implementation while ensuring business value, adoption, and ROI.

Skills and Requirements

3-5+ years of experience in software development, solutions engineering, business analysis, product, consulting, digital transformation, or similar business-facing technology roles.

Hands-on experience building applications, automations, integrations, AI solutions, scripts, or proof-of-concepts.

Experience leveraging AI technologies such as Microsoft Copilot, ChatGPT, Claude, Cursor AI, Power Platform, AI agents, or similar tools.

Strong business analysis and process mapping skills with the ability to gather requirements and translate business needs into technical solutions.

Ability to evaluate and recommend the appropriate solution, whether AI, automation, custom development, or a third-party platform.

Self-starter with a strong sense of ownership and ability to drive initiatives with minimal direction. Experience in mortgage servicing, loan servicing, banking, lending, or other regulated industries.

Experience leading AI adoption, automation, innovation, or digital transformation initiatives.

Experience building AI agents, copilots, custom GPTs, prompt workflows, or other AI-enabled solutions.

Experience moving solutions from concept through production deployment and adoption.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].