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Customer Success Manager, Services (US)

Whop

Brooklyn, NYFull-timePosted 5 days agoStill listed 5 days ago

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At a glance

Compensation
No compensation found
Location
Brooklyn, NY
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Whop seeks a Customer Success Manager to own outcomes for services sellers, driving onboarding, adoption, and health while ensuring customers generate revenue. The role emphasizes full‑ownership, a hands‑on approach, and deep understanding of services, 3PL, and field‑service dynamics without relying on ticket queues. The position is in‑person in Brooklyn, NY.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessOnboardingAdoptionsRelationship ManagementProblem SolvingField Service ManagementAPIsIntegrationsServices3PLIndustrialField ServiceAdoptionCustomer Health

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

The Mission

Our mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.

Who We're Hiring

You own customer outcomes for services sellers — onboarding, adoption, health, and making sure they actually make money on Whop. You are not a ticket queue and you are not pure quota theater.

This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists:

  • Operator fluent in services / 3PL / industrial / field-service motion who has lived the customer pain, OR

  • Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR

  • Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who ships

If you hide behind tickets, this isn't your role.

How We Work

Our culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f*ck. Today there are 100 people full time at Whop — 75% ex-founders.

If you're an end-to-end individual that wants full ownership — this is the place to be.

What We Care About

We don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.

Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.

Location: In-person NYC / Brooklyn, 5 days in office.

Perks: Equinox membership, lunch & dinner M–F, rent stipend within 4 blocks, Citi Bike, Ubers home after 10pm, unlimited PTO + health/vision/dental, latest MacBook Pro.

The Bar

We want to work with people who want to be the best in the world. If that's not you, don't apply.

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