Mainframe Support Analyst

Overview

Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.

Responsibilities

• Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actions

• Execute service requests from the service catalog with minor operational impact in accordance with defined procedures

• Operate, monitor, and maintain high‑speed online printers supporting large‑scale enterprise computer operations

• Perform system testing, configuration, environment setup, and preventive maintenance activities

• Monitor system and application performance, availability, and operational health

• Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network‑related issues

• Analyze alerts, logs, and system output to identify and address potential issues

• Identify, create, update, and adhere to applicable technical standards, policies, and operational procedures

• Communicate technical information clearly and concisely to both technical and non‑technical audiences through written, verbal, and electronic media to support effective business decisions

• Support a global, 24/7, customer‑focused IT operations environment

• Perform other duties as assigned

Qualifications

• Associate degree or an equivalent combination of education and relevant technical experience

• Technical background or hands‑on experience in one or more of the following areas:

• Service Desk / IT Support Operations

• Desktop Support

• Network Operations or Infrastructure Support

• Ability to understand, document, and apply technical policies, standards, and procedures

• Exposure to validating system availability, performance, and operational stability

• Familiarity with enterprise computing environments, IT terminology, and terminal‑based systems

• Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems

• Familiarity with MVS and JES2 commands

• Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues

• Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results

• Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately

• Strong customer service orientation with the ability to work effectively in a 24/7 operations environment

Additional Information

Hours:

• Rotating 12 hour schedule:

• Week 1 - Monday, Tuesday, Friday Saturday

• Week 2 - Sunday, Wednesday, Thursday

• Holidays and Weekends required when they occur during your scheduled days.

Location:

• 820 Follin Ln. Vienna, Virginia 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 32762