Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Chicago, Illinois. This Long-term Contract position supports a mixed Windows and Apple environment and plays a key role in delivering responsive service across end-user devices, productivity tools, and access platforms. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach to onboarding, training, and day-to-day support.

Responsibilities:

• Deliver end-user support across Level 1 through Level 3 issues, resolving technical problems efficiently while maintaining a high standard of customer service.

• Administer and support Microsoft Intune to manage devices, enforce policies, and assist with endpoint configuration.

• Provide troubleshooting and user assistance for Microsoft 365 applications, including collaboration tools such as Microsoft Teams.

• Support identity and access needs by handling Okta-related administration, account issues, and authentication troubleshooting.

• Maintain and troubleshoot Apple devices through Jamf while also supporting desktop and laptop systems in a mixed Windows and Mac environment.

• Assist with employee onboarding by preparing equipment, configuring accounts, and guiding users through technology setup and adoption.

• Offer mobile device support for business users, including troubleshooting and configuration assistance for Android devices.

• Manage service desk tickets, document resolutions clearly, and contribute to on-call coverage as part of the support rotation. Requirements • Experience providing technical support in environments that include Level 1, Level 2, and Level 3 service responsibilities.

• Hands-on knowledge of Microsoft Intune administration and endpoint support.

• Proficiency supporting Microsoft 365 applications and Microsoft Teams in a business setting.

• Familiarity with Okta administration, access management, and issue resolution.

• Experience using Jamf to support and manage Apple devices.

• Working knowledge of Windows 10, Microsoft operating systems, and troubleshooting in both Windows and macOS environments.

• Ability to support user onboarding, basic training, and mobile devices, including Android platforms.

• Strong communication skills, customer service orientation, and experience handling service desk tickets effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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