Assistant Director of Operations

Description:

Hyatt Regency Bellevue on Seattle's Eastside is excited to invite you to explore our Assistant Director of Operations opportunity, with a primary responsibility to support our Rooms Operations!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Great Place to Work in the U.S. (https://www.greatplacetowork.com/certified-company/1000120) for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it is a career for people who care.

With its small-town charm and big-city convenience, Bellevue, Washington is a modern oasis with endless activities and cultural attractions sprinkled in. Nine miles from downtown Seattle, Hyatt Regency Bellevue on Seattle's Eastside connects guests to world-class shopping, dining, entertainment, and major corporate headquarters. Visitors will also enjoy the natural beauty, scenery, and abundance of outdoor recreational activities nearby.

Hyatt Regency Bellevue is one of the largest and most highly regarded full-service hotels on Seattle’s Eastside. With 732 guestrooms, extensive meeting and event facilities, multiple dining experiences, and a diverse mix of corporate, group, leisure, and international guests, the hotel offers a dynamic and complex operating environment. The property is recognized for its strong guest reputation, travel-industry recognition, and internal guest satisfaction performance.

The Assistant Director of Operations is a key member of the hotel’s operations leadership team, with primary responsibility for supporting Rooms Operations and eager to grow, learn and expand on their Food and Beverage acumen. This position reports to the Director of Operations and works closely with the Rooms Operations leadership team to support Front Office, Guest Services, Housekeeping, and Laundry operations and as well our breakfast restaurant, Eques. Although this position will not directly manage each of these departments, the Assistant Director of Operations will provide active operational support, leadership presence, coaching, problem-solving, and accountability in partnership with the leaders of those areas. The role also partners closely with Security, Valet Parking, Door, Engineering, Food and Beverage, Events, and other hotel departments to ensure seamless hotel operations.

The Assistant Director of Operations will serve as a visible, hands-on leader who supports daily hotel operations, guest satisfaction, colleague engagement, financial performance, and Hyatt brand standards. This role will participate in the Manager on Duty program and help ensure that the hotel consistently delivers the exacting standards expected of one of the best-regarded hotels in the Seattle market.

The ideal candidate is a thoughtful, detail-oriented, and highly collaborative leader with strong hotel Rooms Operations experience. This individual will demonstrate exceptional customer service, sound operational judgment, out-of-the-box thinking, and a genuine commitment to colleague satisfaction. The successful candidate will model Hyatt’s values and enterprise leadership expectations while applying Agile Ways of Working to improve communication, remove barriers, and continuously strengthen the operation.

Duties:

• Provide leadership, direction, and operational support for Front Office, Guest Services, Housekeeping, Laundry, Eques, and assigned hotel operations.

• Partner closely with the leaders of each area to support consistent execution, service delivery, colleague development, and operational performance.

• Support the Director of Operations and Operations leadership team with short- and long-term operational planning.

• Participate in the Manager on Duty program, including weekend, evening, holiday, and high-occupancy coverage as needed.

• Serve as a visible leadership presence throughout the hotel and respond to operational priorities, guest needs, colleague concerns, and service recovery opportunities.

• Ensure that guestrooms, public spaces, back-of-house areas, Front Office functions, Guest Services, Housekeeping, Laundry, and Eques maintain Hyatt standards and exacting levels of quality.

• Maintain a strong eye for detail and ensure that operational standards are consistently executed across all guest and colleague touchpoints.

• Partner with Security, Valet Parking, and Door teams to support a safe, seamless, and welcoming arrival, departure, and overall hotel experience.

• Collaborate with Front Office, Housekeeping, Engineering, Food and Beverage, Events, Security, and other departments to resolve issues and deliver a seamless guest journey.

• Support guest satisfaction goals, travel-review performance, internal guest satisfaction scores, and property service standards.

• Respond to guest concerns and service recovery opportunities with professionalism, urgency, empathy, and sound judgment.

• Coach, counsel, train, recognize, and develop managers, supervisors, and hourly colleagues in alignment with Hyatt service standards and enterprise leadership expectations.

• Promote a positive, inclusive, and colleague-focused environment that strengthens engagement, trust, accountability, and overall team satisfaction.

• Support appropriate staffing levels, colleague deployment, payroll accuracy, labor management, and operational productivity within approved guidelines.

• Participate in budget planning, financial reviews, forecasting, expense control, inventory management, and departmental performance reviews for assigned areas.

• Assist leaders with the development and implementation of standards, procedures, training tools, and operational improvements.

• Use guest feedback, colleague feedback, operational data, and performance trends to identify opportunities and implement action plans.

• Apply Agile Ways of Working by setting clear priorities, creating regular opportunities for colleague input and feedback, addressing barriers quickly, testing and refining operational solutions, and adapting plans in response to guest needs, business conditions, and colleague feedback.

• Encourage out-of-the-box thinking and practical innovation while maintaining Hyatt standards, operational discipline, and sound financial judgment.

• Support sustainability initiatives and identify opportunities to improve efficiency, reduce waste, and strengthen responsible hotel operations.

• Participate in leadership meetings, training programs, property initiatives, capital planning, special projects, and process-improvement efforts.

• Maintain strong communication and coordination across all departments and leadership levels.

• Ensure compliance with Hyatt policies, procedures, brand standards, safety requirements, and applicable laws and regulations.

• Perform other duties and responsibilities as assigned by hotel leadership.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive or finite list of all responsibilities, duties, skills, or requirements. Management reserves the right to modify, add, or remove duties and responsibilities as business needs change.

This position has a salary compensation ranging from $88,900 - $142,100. The final offer will be based on experience and budget, which currently ranges from $98,000 to $108,000.

We Offer Excellent Benefits:

• Free room nights, discounted rooms, and Friends & Family room rates

• Medical insurance after 30 days of employment

• Prescription, dental, and vision insurance

• 401K & Retirement Savings Plan (RSP) with company match

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

• 11 days (88 hours) earned with 0-3 years of service

• 16 days (128) hours) earned with 4-8 years of service

• 21 days (168 hours) for having 9 years of service

• (6) Paid Holidays per year

• (6) Sick Days (earned based on hours worked)

• Compassionate Leave

• Jury Duty Leave

• Paid family bonding time and adoption assistance

• Employee Stock Purchase Plan

We Offer Excellent Perks:

• Employee Assistance Program

• Free Uniforms and cleaning of your uniform

• Free Parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*

• Free colleague meals during shift

• Hyatt Colleague discount program with major retailers

• Tuition reimbursement*

• ORCA Pass Subsidy*

*Eligibility requirements may apply

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today!

Qualifications:

• Four years or more of progressive hotel operations experience, with significant experience in Rooms Operations; Hyatt experience preferred.

• Previous leadership experience in Front Office, Guest Services, Housekeeping, Laundry, Rooms Division, or a high-volume hotel operations environment.

• Experience working closely with Front Office and Housekeeping leadership in a large, complex, full-service hotel.

• Food and Beverage experience preferred, particularly experience supporting restaurant operations, breakfast service, or F&B leadership.

• Prior department head or senior Rooms Operations leadership experience required.

• Strong understanding of Front Office, Guest Services, Housekeeping, Laundry, guest service, service recovery, labor management, scheduling, forecasting, budgeting, and hotel operations.

• Demonstrated ability to maintain exacting standards and identify details that affect guest perception, cleanliness, service quality, and operational performance.

• Proven ability to lead, motivate, coach, and develop managers, supervisors, and hourly colleagues.

• Demonstrated ability to build colleague engagement, strengthen team satisfaction, and create a positive culture.

• Strong customer-service orientation with a genuine desire to satisfy the needs of guests and colleagues.

• Demonstrated ability to think creatively, challenge traditional approaches, and implement practical operational solutions.

• Knowledge of, or strong interest in learning and applying, Agile Ways of Working.

• Ability to use guest feedback, colleague feedback, operational data, and financial information to make informed decisions.

• Strong problem-solving, decision-making, conflict-resolution, and service-recovery skills.

• Effective communicator with the ability to build strong relationships across departments and leadership levels.

• Ability to remain calm, organized, and professional while managing multiple priorities and changing operational demands.

• Strong digital fluency, including the ability to work with complex spreadsheets, presentations, documentation, communication platforms, property systems, and operational reporting tools.

• Knowledge of or interest in using artificial intelligence and other emerging technologies to improve efficiency, communication, analysis, and decision-making.

• Ability to learn and effectively use new systems and technology.

• Service-oriented leadership style with a strong professional presence.

• Hotel or Hospitality degree an asset.

• Full availability required, including weekends, evenings, nights, holidays, and variable shifts.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Primary Location: US-WA-Bellevue

Organization: Hyatt Regency Bellevue on Seattle%27s Eastside

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: BEL002879

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.