Customer Engagement Analyst

Description

SAIC is a trusted leader in delivering advanced IT to Federal clients. We bring deep expertise in engineering, securing, and deploying cutting-edge technologies that support mission-critical operations. In this role you will work IT professionals actively solving problems for our customers.

SAIC is seeking a Customer Engagement Analyst to serve as the front door integrator and primary engagement POC for external systems, data sources, and user communities seeking connection. This position provides a holistic interface role.

Job Duties include:

• Track and coordinate customer inquires and escalations

• Help customers craft engaging communications

• Help customers organize and deliver external trainings

• Help customers organize and host events

• Work with stakeholders to craft guidance materials

• Collect requirements for and conduct data calls and surveys

• Work with stakeholders to craft Promotional Materials for display in HHS spaces

• Coordinate and host Monthly IT POC Meetings

• Coordinate and host Quarterly Customer Meetings

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors degree and 0 years related experience or additional experience considered in lieu of Bachelors degree.

• 7+ years relevant experience

• US citizenship required and the ability to obtain and maintain a Public Trust with HHS

• Previous experience supporting government clients / agencies

• Demonstrated ability to guide customer partners through project engagements and communicate with stakeholders.

• Experience coordinating multi‑team technical and operational engagements.

• Ability to track, prioritize, and manage a portfolio of customer priorities.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2617510

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability