UPS Division - Director, Client Service
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The role oversees service management for a book of business, recruiting and developing Service Managers, setting team objectives, and coordinating distribution and service issues with internal departments while managing external relationships and ensuring profitability and retention.
Skills & qualifications
Skills
Qualifications
Full job description
UPS Division - Director, Client Service
Job Locations US-MA-Boston | US-CA-San Francisco | US-IL-Chicago | US-NY-New York | US-TX-Plano | US-GA-Atlanta
ID 2026-85348 Position Type Full-Time Job Grade 19 Department 093A-00231 UPS Distribution & Service Market Global Risk Solutions Minimum Salary USD $137,000.00/Yr. Maximum Salary USD $257,000.00/Yr. Typical Starting Salary $163,000-$225,000 Travel 25% Recruiter Sean Gallagher Referral Bonus Eligible? No
Description Overall service management responsibility for a book of business within the Division. Responsible for recruiting, training and development of Service Managers. Establishes overall objectives of the service team in line with the business objectives. Coordinates distribution and service related issues with internal departments. Responsible for managing external relationship issues (agents/brokers, customers, industry associations, etc.).
Responsibilities Oversees delivery of the full scope of Account Management Services to customers and/or ex customers, agent/broker partners through staff Service Managers. Establishes overall objectives of the team that support SBU goals and business plan. Responsible for the recruitment, hiring, training and development of Service Managers. Establishes objectives, assigns accounts and monitors workload. Completes performance appraisals and provides coaching and career guidance to staff. Responsible for establishing and maintaining relationships with key customer contacts and agents/brokers, assisting Distribution and Underwriting with key prospects, stewardship and renewal presentations. Maintains overall responsibility for resolution of service issues. Manages appropriate delivery of service by segment to ensure account level profitability and retention programs to include all stewardship components. Works in conjunction with H.O. Service Management to evaluate workflow processes to determine effectiveness and compliance. Identifies methods to reduce costs and/or enhance customer service and also participates in the development of new programs and organizational change. Assists Division General Manager and H.O. Service Management with budgeting and expense control issues. Participates in annual planning process and has administrative responsibility to oversee fixed assets for the service area.
Qualifications
- Bachelors Degree plus at least 10 years of business experience (50% of which in a management capacity)
- Effective marketing, leadership, interpersonal and analytical skills
- Must have demonstrated ability to express ideas clearly and concisely (both oral and in written form)
- Advanced knowledge of commercial claims, risk management, and applicable state regulations, basic knowledge of underwriting, plan construction, pricing, service contracts, and funding/financial security agreements is also a must
- A masters' degree, ARM designation or CPCU is strongly recommended
Travel 25%
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