Multifamily Systems & Operations Lead - Management Analyst 4

Working Title: Multifamily Systems & Operations Lead

Job Class: Management Analyst 4

Agency: Housing Finance Agency

• Job ID : 97326

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/29/2026

• Closing Date : 10/13/2026

• Division/Unit : MF Housing Prog Infrastructure

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $34.07 - $50.53 / hourly; $71,138 - $105,506 / annually

• Classified Status : Classified

• Supervisor : Emily Fulton-Foley

• Bargaining Unit/Union : 214 - MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Eligibility to Bid:

MAPE: You must be in the same job class as this posting, but within a different work unit and must be a permanent classified employee, and not on probation.

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) is available per the State of Minnesota policy.

• Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.

• Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.

• Candidates residing in Wisconsin within 50 miles of our office may be eligible to telework up to 50%.

• Candidates who do not reside in Minnesota or within 50 miles of the office in Wisconsin are not eligible to be hired, unless planning to relocate within 50 miles of the office.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a System and Operations Lead who will support leadership in Multifamily’s system-aligned operational work, ensuring that technology configurations, workflows, and documentation accurately support program administration. The person in this role translates complex system behavior into clear guidance, supports staff through change, and builds shared understanding across diverse audiences making it ideal for someone who enjoys problem solving, innovation, and helping people successfully adopt new tools and processes. The role requires a candidate with both deep technical/system understanding and exceptional communication, collaboration, and change-leadership skills.

Essential Job Duties

• Lead project and change management for division-wide system, workflow, and operational initiatives, communicating clearly across technical and non-technical audiences.

• Serve as Multifamily’s Salesforce subject matter expert, documenting and explaining configuration logic in a way that builds shared understanding.

• Coordinate operational components of annual funding cycles, ensuring workflows, configuration, and documentation reflect accurate system behavior and user needs.

• Develop and deliver training and user guidance that supports staff adoption and confidence, using empathy, clarity, and strong communication skills.

• Maintain divisional documentation (guides, templates, timelines, scoring documentation) that is accessible, consistent, and easy for varied audiences to understand.

• Partner with MA2 and MA3 analysts to solve system problems, innovate workflow improvements, and ensure aligned execution across operational and technical tasks.

• Validate and test system behavior, identifying issues, recommending solutions, and communicating impacts to stakeholders.

• Perform other duties as assigned.

Minimum Qualifications

To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Three (3) years of experience in project management, change management, or business analysis sufficient to lead system-aligned workflow, documentation, and operational initiatives across the Multifamily Division.

• A Bachelor’s degree in Business Management, Supply Chain Management, may substitute for 12 months of experience – or – a Master’s degree in the listed fields may substitute for 18 months of experience

• Demonstrated experience working with complex systems, workflows, or databases, including the ability to perform business analysis such as gathering requirements, documenting workflows, assessing impacts, translating operational needs into clear system or process specifications, and understanding how system changes move through testing and the software development lifecycle.

• One (1) year of experience with Salesforce configuration or administration supporting business workflows or processes.

• Demonstrated ability to identify workflow or system issues and propose clear, creative, and actionable solutions that improve accuracy, efficiency, or user experience.

• Strong interpersonal, facilitation, and written communication skills, including the ability to explain technical or workflow information clearly to both technical and non-technical audiences and support change adoption and training needs.

• Demonstrated ability to support user adoption of systems or workflows, including gathering feedback, troubleshooting issues, and providing user guidance such as training or office hours.

• Experience leading system-related or workflow-related initiatives that required coordination across multiple stakeholder groups, including anticipating issues and maintaining organized, calm problem-solving approaches.

Preferred Qualifications

• Experience synthesizing policy, program requirements, technical system behavior and communicating configuration logic or workflow impacts clearly to business stakeholders and technical teams.

• Formal change-management training (Prosci or equivalent) with demonstrated application of structured methodologies in complex, cross-divisional system, workflow, or program transitions.

• Experience supporting affordable housing lending or rental housing program administration, including Multifamily underwriting, compliance, or administration of funding cycles, with experience engaging program staff or external applicants to ensure workflows meet business needs.

• Demonstrated ability to build user adoption through structured training, coaching, office hours, or readiness strategies tailored to both business users and external partners.

• Demonstrated cultural competency and commitment to equity, with experience integrating cultural considerations into system and process design and ensuring data practices support equitable program delivery and decision-making.

Physical Requirements

Requires moving office items such as file folders and small office tools.

A certain amount of walking and standing is often necessary in carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

• Reference Checks.

• Job related background checks.

• Conflict of Interest Disclosure.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.