Director of Banquets - Hotel Indigo Los Angeles

About the Director of Banquets position

As our new Director of Banquets, you will oversee the day-to-day operations of our banquet division. You will develop and implement strategies to improve the department's profitability while ensuring guest satisfaction in accordance to the hotel standards. Always following government regulations concerning health, safety or other requirements. You will work closely with the food and beverage/culinary team and employees to successfully execute all banquet operations.

A little taste of your day-to-day

• Assists in planning for future staffing needs

• Assists in recruiting in line with company guidelines

• Prepares detailed induction program for new staff

• Assists superior in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensures training needs analysis of Banqueting staff is carried out and training programs are designed and implemented to meet needs

• Provides input for probation and formal performance appraisal discussions in line with company guidelines

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

Financial ****

• Works with F&B Director in the preparation and management of the Catering Sales/Operations budget.

• Assists in coordinating the preparation of the banquet sales annual budget

• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

• Assists in the preparation of the hotel strategic plan, goals program

Guest experience ****

• Assists in the co-ordination and monitoring of all meetings and conference business

• Assists in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning

• Co-ordinate the allocation of space for the conference and associated events

• Conduct room familiarizations and site inspections

• Monitor competitor activities

• Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved

• Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:

• Quality levels of product and service

• Guest satisfaction

• Merchandising and Marketing

• Operating costs

• Sanitation, cleanliness and hygiene

• Assists in the coordination and liaison with the Food and Beverage Director and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:

• Availability of Food and Beverage products

• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis

• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs

• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction

Responsible Business ****

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Accountability ****

• Ensures the smooth execution of any Catering event as per the desired standards and set benchmarks. Works closely with Catering Sales team to achieve the department annual budget

What we need from you ****

• Bachelor’s degree / higher education qualification / equivalent

• 4 years’ of related experience

• Some supervisory experience also preferred

• Must speak local language(s)

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.