Service Manager

Job Description

The Service Manager is responsible for the day-to-day operations of the contract, including oversight of service technicians, maintenance activities, quality control, work order performance, and customer coordination. This is a working supervisor position. The Service Manager will work in the field alongside the crew while also providing leadership, technical guidance, scheduling support, and quality oversight. This position requires strong hands-on technical knowledge of HVAC and mechanical systems, proven leadership experience, and the ability to manage priorities in a fast-paced contract environment.

Essential Duties and Responsibilities

• The Service Manager will be responsible for:
• Managing daily contract operations and ensuring work is completed in accordance with contract requirements.
• Working in the field alongside service technicians to support preventive maintenance, corrective maintenance, inspections, troubleshooting, and repairs.
• Supervising and coordinating service technicians performing maintenance and repair work on HVAC, mechanical systems, building systems, and equipment.
• Providing hands-on technical guidance and support to the crew.
• Conducting and/or overseeing quality control inspections of building systems and equipment.
• Ensuring work orders are completed accurately, timely, and with required documentation.
• Coordinating schedules, manpower, materials, and subcontractor support as needed.
• Monitoring contract performance requirements and helping ensure compliance with the PWS.
• Communicating with customers, leadership, technicians, and subcontractors regarding work status, priorities, and operational concerns.
• Supporting safety, quality, and documentation expectations across the team.
• Managing changing priorities in a fast-paced work environment while maintaining organization and attention to detail.

Skills and Requirements

• Minimum 10 years of experience as a technician working with HVAC and mechanical systems.
• Minimum 10 years of experience performing quality control inspections of building systems and equipment.
• Current trade certification in HVAC or Mechanical Systems: NATE or Journeyman
• Minimum 5 years of experience managing service technicians.
• Minimum 5 years of experience working on contracts of similar size and scope, around $4 million
• Strong organizational skills.
• Ability to work in a fast-paced environment with changing priorities.
• Strong communication, leadership, and problem-solving skills.
• Ability and willingness to work in the field alongside technicians as a working supervisor.
• Project Management Professional certification.
• Certified Assistant Project Manager certification.
• Experience supporting federal facilities, operations and maintenance contracts, or similar government contract environments.
• Experience with preventive maintenance programs, work order systems, quality control documentation, and contract compliance requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].