IT Specialist (APPSW)

Summary This position is in the DoW Office of Inspector General, Office of the Chief Information Officer (OCIO). The incumbent is an IT specialist who serves as a technical advisor to OCIO leadership and performs duties an Application Product Manager. The incumbent will serve as the Microsoft 365 Product Manager responsible for supporting all programmatic aspects of the products operations, development, and sustainment. Responsibilities Develops and maintains the Microsoft 365 software portfolio strategy, roadmaps, and release plans to align with DoW OIG mission objectives, ensuring solutions meet audit and compliance requirements. Collaborates with internal and external stakeholders to gather and prioritize feedback for Microsoft 365, balancing input from CX (Customer Experience), UX (User Experience), customer support, and audit teams to drive continuous improvements. Monitors market trends, technology advancements, and performance metrics for Microsoft 365 to recommend lifecycle decisions, enhancements, and innovative solutions that support federal audit standards. Guides and oversees engineering and operations teams in planning and delivering Microsoft 365 initiatives based on best practices and established governance frameworks. Manages financial performance, investment decisions, and compliance for Microsoft 365, ensuring return on investment, adherence to DoD and OIG policies, and alignment with federal IT regulations. Requirements Conditions of Employment Qualifications Veterans' preference and traditional rating and ranking of applicants do not apply to positions filled under this announcement. All applicants who meet the minimum qualification requirements will be forwarded to the selecting official for consideration. Basic Requirements: GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience: Applicants must have one year (52 weeks) of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-13) or equivalent within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: demonstrated experience performing the following duties: - Managing Microsoft 365 application. - Coordinating with stakeholders to ensure mission value. - Developing strategic product roadmaps. - Knowledge and understanding of OIG practices and standards. You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/ and the Individual Occupational Requirements: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience. Qualification and time-in-grade requirements must be met by the closing date of this announcement. Applicants who have held a non-temporary General Schedule (GS) position within the last 52 weeks must meet the time-in-grade restriction. Additional Required Documents Information Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: ICTAP does not apply to this vacancy announcement. Military Spouse Preference (MSP) Eligible: If you are a Military Spouse Preference applicant, you must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist. If determined best qualified, you will be placed at that full performance level of the position. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. Education Education cannot be substituted for experience at this grade level. Additional Information If you have not previously completed a probationary period with the federal government in a similar position, you will be required to serve a 1-year probationary period. This job opportunity announcement may be used to fill additional vacancies within 90 calendar days of the initial issue date of the referral list. Telework availability will be based upon the mission requirements and supervisory determination. PCS costs (moving expenses) WILL NOT be paid. Recruitment, relocation, or retention incentives WILL NOT be authorized by the hiring official. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. Retired/Retiring Veterans: Please be aware that there is a 180-Day Restriction on Department of War (DoW) Employment of Military Retirees. A retired member of the Armed Forces may not be appointed to a civilian position in the DoW within 180 days after retirement unless the agency requests and is granted a waiver; the position is authorized special pay under 5 U.S.C. 3505; or a state of national emergency exists. Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: ICTAP does not apply to this announcement. Position(s) may be filled by displaced Department of War (DoW) employees through the DoW Priority Placement Program. Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the full performance level only. You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility. PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. Resume: DO NOT include the following information: Classified or government sensitive information; social security number; photos of yourself; personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what you should leave out of your resume at USAJOBS. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-4434 for assistance.