BPO Site Manager

Job Description

About the Role

The BPO Site Manager runs Insight Global's onshore annotation cell in Atlanta, owning site operations, throughput, and the Calder relationship for the cell. You will stand up and scale a high-quality annotation and QA operation trained across all three capture modalities.

Responsibilities

Run day-to-day site operations; own throughput against plan

Own hiring, retention, and facility operations for the cell

Serve as SPOC to the Operational PM and escalation path into the program

Partner with QA Leads on calibration, Kappa trending, and gold-standard audits

Coordinate cross-modality training (iPhone, CalderRig, Egocentric) with Calder

Skills and Requirements

-3+ years managing operations, BPO, or delivery teams -Experience owning site-level throughput, hiring, and quality -Strong stakeholder-management and reporting skills -Experience in data annotation, QA, or data-operations environments -Experience standing up or scaling a delivery site/cell

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].