Regional Field Manager (30140)

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at* www.statecareers.mt.gov.* The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division. TheRegionalFieldManger(RFM)providesstrategicandoperationalleadershipfor regional Office of Public Assistance (OPA) field offices.This position ensures consistent, equitable, and accurate service delivery across local offices by overseeing regional operations, implementing statewide program expectations, and supporting staff in delivering high-quality customer service for public assistance offices. The RFM collaborates closely with division leadership, other regional managers, and local management to align office operations with statewide goals, performance metrics, and program accuracystandards.Responsibilitiesincludeoperationaloversight,teamleadership,continuous improvement, managingpersonnelincludingrecruiting, retention, and duediligenceprocesses, and ensuring adherence to federal and state public assistance policies. ThispositionprovidesdirectsupervisiontoFieldOperationsManagers(FOM)andprovides support to supervisors and frontline teams. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. TheState of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. Qualifications for this Career Opportunity * * Requiredfor**thefirstdayof__**work: · Thoroughknowledgeofapplicablestateandfederallawspertainingtopublicassistance program requirements. · Strongunderstandingofsocial,economic,andculturalfactorsimpactingfamiliesand individuals served by public assistance programs. · Comprehensiveknowledgeofpublicassistanceprograms,eligibilitydeterminations,and federal/state program requirements including SNAP, TANF, Medicaid, and HMK. · Skillinanalyzingdata,identifyingtrends,andmakinginformeddecisionstoimprove operational effectiveness. · Knowledgeofcustomer-serviceprinciples,supervisorypractices,organizationalleadership, and personnel management. · Abilitytointerpretandapplycomplexlaws,regulations,andpoliciesinaconsistentand practical manner. · Knowledgeofprogramadministration,budget,andpersonnelmanagement. · Excellentverbalandwrittencommunicationskills,includingtheabilitytocoach,train, present information, and facilitate discussions with staff and stakeholders. · Abilitytooverseeandmonitorcompliancewithprogramsandprocedures. · Abilitytofostereffectivecollaborationwithcommunitypartners,leadership,andotherstakeholders. · Abilitytomodelprofessionalism,managechange,maintainresilienceunderpressure,and support teams through evolving expectations. · Abilitytoachieveprogramimprovementsandcallhandlingefficiencythroughcontinualreview. · Abilitytomotivate,mentor,andsupervisepersonnel. MinimumQualifications · Bachelor’sdegreeinrelatedfield. · Fiveyearsofmanagementand/ortrainingexperienceinapublicassistanceoffice. · Other combinations of education and public assistance experience may be considered on acase-by-case basis. How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. * Cover Letter * Resume Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. This position supports the Human & Community Services Division / REGION 1, which includes the following cities: Browning, Hamilton, Kalispell, Libby, Missoula and Polson. Work locations will vary depending on availability and community needs. This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on October 16, 2026. Title: Regional Field Manager (30140) Location: Kalispell Requisition ID: 26142493 Other Locations: Browning, Missoula, Hamilton, Polson, Libby