Email Automation Marketing Manager

Email Automation Marketing Manager

Job Category: Marketing

Location: US - Massachusetts - Waltham

Meet Our Team:

Our Lifecycle Marketing & Automation team drives owned-channel engagement and revenue for a fast-growing B2B SaaS company, working hands-on in Pega's own Customer Decision Hub (CDH). We blend platform execution, data-driven optimization, and AI-powered personalization to move the business forward.

Picture Yourself at Pega:

You'll join a team where you're not just running campaigns — you're shaping how AI and data come together to create smarter, more personalized customer journeys. At Pega, you'll have the chance to work hands-on with cutting-edge marketing technology while helping define what modern, AI-first lifecycle marketing looks like.

What You'll Do at Pega:

• Execute complex, multi-channel (email, SMS, omni-channel) campaigns within our Marketing Automation Platform Customer Decision Hub (CDH), owning end-to-end performance from setup through optimization.

• Analyze campaign performance data to uncover opportunities in targeting, messaging, and channel mix that improve engagement and revenue.

• Optimize omni-channel journeys using behavioral triggers and personalization across email, SMS, and other owned channels.

• Leverage CDH's AI and self-learning algorithms, validating that recommendations align with best practices and monitoring real-time next-best-action results.

• Partner cross-functionally with Marketing teams to ensure brand consistency and share insights with leadership.

• Maintain expertise in email marketing and omni-channel nurture strategies and best practices. Validate that Customer Decision Hub's AI recommendations and campaign optimizations align with industry standards and proven strategies. Flag when AI optimization patterns might violate best practices (frequency, send time patterns, segmentation logic) and recommend adjustments.

• Validate segment accuracy, flag data quality issues or false signals that impact campaign performance, and escalate to the marketing contact data team for resolution.

• Maintain deep hands-on expertise in CDH. Stay current on platform capabilities, integrations, and best practices. Identify optimization opportunities within the platform and escalate recommendations to leadership.

Who You Are:

• You bring 6-8 years of experience in lifecycle email marketing within B2B tech, with a track record of driving revenue through owned channels.

• You have deep knowledge of nurture strategy, frequency capping, send-time optimization, and segmentation logic.

• Experience with campaign hierarchy (program codes, tracking, reporting, and attribution)

• You have expert-level knowledge of marketing automation platforms (CDH preferred, or Marketo, HubSpot, Eloqua) and CRM systems (Sales Automation preferred, or a CRM like SFDC), including campaign hierarchy structures.

• You're comfortable interpreting dashboards in Power BI or similar BI tools to translate data into optimization recommendations.

• You have experience building workflow automation and leveraging AI tools for content generation and testing.

• You have working knowledge of APIs and system integrations connecting a marketing automation platform to CRM and other internal systems.

• You have experience building workflow automation and leveraging AI tools for content generation and testing.

• You understand omni-channel journey orchestration across email, SMS, push, and in-app messaging.

• You think strategically about the full customer lifecycle, from acquisition through renewal.

What You've Accomplished:

• Built and optimized high-performing, multi-channel lifecycle campaigns that delivered measurable improvements in engagement and revenue.

• Used data and analytics to uncover and act on optimization opportunities across targeting, messaging, and channel mix.

• Partnered with AI-powered marketing tools to improve personalization and campaign performance while maintaining best-practice guardrails.

• Collaborated cross-functionally with marketing, sales, and data teams to maintain brand consistency and drive strategic recommendations.

• Configured decisioning rules and audience segmentation logic within a marketing automation platform to drive targeted, personalized engagement.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

• #LI-DR1

Additional Information

Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 24044

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity