Creole Speaking Receptionist
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At a glance
Job overview
LaSante Health Center seeks a Call Center Representative to serve as the medical front desk and call center liaison. The ideal candidate will deliver exceptional customer service, manage patient communications, accurately record information, and support additional tasks to enhance patient experience.
Skills & qualifications
Skills
Full job description
Hours: 1pm-9pm Monday-Friday
Medical Front Desk/Call Center
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities:
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Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
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Record information accurately into ECW
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Provide assistance and information to enhance patient experience.
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Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
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Assist with additional tasks and projects as directed by supervisor.
Qualifications:
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Verbal communication skills
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Customer service experience
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Active listening skills
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Computer literate
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Creole Speaker
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