Quality Assurance Coordinator

Description We are looking for a Quality Assurance Coordinator to support compliance, documentation quality, and operational excellence for a non-profit organization in Gardena, California. This contract position offers a path to a permanent role and will play a key role in strengthening program standards, guiding staff on quality practices, and helping maintain alignment with county and state requirements. The ideal candidate brings a strong background in quality assurance within behavioral health or human services and is comfortable balancing audits, training, and team oversight in a fast-paced environment.

Responsibilities:

• Develop, refine, and help implement program policies and procedures that support adherence to county and state regulatory expectations.

• Review clinical and service records on a recurring basis to verify that notes, assessments, treatment plans, and discharge documentation meet required standards.

• Monitor the accuracy and day-to-day effectiveness of the electronic billing and documentation system to promote compliant recordkeeping practices.

• Provide direction and support to administrative team members, including oversight of the Information Systems Clerk and other support staff.

• Deliver training and coaching to employees on quality assurance processes, documentation standards, and continuous improvement practices.

• Participate in external quality improvement meetings as a representative of the organization and communicate relevant updates back to internal teams.

• Track compliance trends, identify areas needing corrective action, and collaborate with leadership to improve documentation and workflow outcomes.

• Carry out responsibilities in alignment with contract requirements, departmental procedures, and organizational policies. Requirements • Master’s degree in Social Work, Marriage and Family Therapy, Psychology, or a closely related field.

• Current California mental health practitioner license is strongly preferred.

• Demonstrated experience in quality assurance, compliance review, or documentation auditing within behavioral health, healthcare, or human services settings.

• Knowledge of county and state documentation standards, regulatory guidelines, and quality improvement practices.

• Ability to train staff, provide constructive feedback, and support process improvement initiatives.

• Experience supervising or coordinating the work of administrative or support personnel.

• Familiarity with electronic records, billing systems, and quality assurance tracking tools.

• Understanding of manual testing, quality assurance methodologies, and automation tools such as Selenium is a plus. TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .