Student Service Coordinator/Pathway Advisor

Details

Open Date 08/21/2026

Requisition Number PRN46000B

Job Title Program Specialists

Working Title Student Service Coordinator/Pathway Advisor

Career Progression Track P00

Track Level P1 - Entry Level Pro

FLSA Code Professional

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F 8 – 4pm, some evenings and weekends as needed. (Can provide comp time)

VP Area Academic Affairs

Department 02479 - UCL ENGLISH LANGUAGE INSTITUTE

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $46,584-$57,976

Close Date 10/01/2026

Priority Review Date (Note - Posting may close at any time) 09/15/2026

Job Summary

Primary point person responsible for designing, coordinating, and delivering holistic student support for international students enrolled in the English language pathway program. This role ensures that students receive integrated academic, social, wellness, and immigration support to help them successfully transition into full degree programs and thrive at the university. The position works closely with academic advising, student success teams, housing, counseling services, and international student services.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Student Support & Case Management:

Serve as the primary contact for English language pathway students, providing individualized academic, personal, and cultural support through regular check-ins, proactive outreach, success planning, referrals, and progress tracking.

Student Wellness & Cultural Integration:

Develop programming that promotes student engagement, inclusion, wellness, and cultural adjustment. Connect students with appropriate campus resources and escalate well-being concerns as needed.

Student Advising:

Provide a range of student advising services including academic, cultural, & campus support.

Collaboration & Reporting:

Serve as a liaison across academic units, student affairs, ISSS , housing, and external partners. Report on student progress, risk, retention, and engagement and contribute to program leadership discussions.

Program Improvement : Evaluate student support services, recommend data-informed improvements, contribute to training and onboarding resources, and support initiatives focused on retention, persistence, and student satisfaction.

And other duties as assigned

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

Read, write, & speak Mandarin Chinese.

Experience with student engagement and retention.

Experience with international student support.

Experience with continuous program improvement.

Independent, pro-active, effective communicator with excellent follow-through.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.

Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.