Air Logistics Healthcare Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Kuehne+Nagel is seeking a Healthcare Air Logistics Customer Care Specialist to support our healthcare customers by delivering exceptional service, operational excellence, and supply chain solutions. In this role, you will serve as the primary point of contact for customers, ensuring seamless shipment execution, proactive communication, issue resolution, and compliance with healthcare logistics standards and regulatory requirements. You will collaborate closely with internal teams and customers to provide innovative solutions that support critical healthcare supply chains.

How you create impact

• Serve as the primary customer contact for healthcare air logistics shipments, ensuring a high level of service, communication, and customer satisfaction.

• Manage customer onboarding activities, including SOP implementation, system setup, and coordination of operational requirements to support successful launches.

• Proactively monitor import and export shipments, communicate shipment status updates, anticipate potential disruptions, and coordinate resolution efforts.

• Act as a trusted advisor to customers by understanding their supply chain needs and recommending appropriate Kuehne+Nagel products and service solutions.

• Lead customer issue resolution activities, including complaint management, root cause analysis, claims coordination, and corrective action follow-up.

• Partner with Operations, Warehouse, Procurement, Customs, and other internal stakeholders to ensure efficient shipment execution and service delivery.

• Support continuous improvement initiatives through performance analysis, KPI monitoring, audit participation, regulatory compliance, and identification of new business opportunities within existing customer accounts.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What we would like you to bring

• Experience in air freight forwarding, logistics, supply chain management, or customer care within a transportation or logistics environment.

• Strong customer relationship management and communication skills with the ability to effectively engage internal and external stakeholders.

• Knowledge of healthcare, pharmaceutical, or life sciences logistics, including awareness of GDP, GxP, and other industry compliance requirements, is preferred.

• Proven analytical, problem-solving, and decision-making abilities with experience managing customer issues and driving resolution.

• High level of organization, attention to detail, and ability to manage multiple priorities in a fast-paced, customer-focused environment.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.