Mailroom Operations Specialist

Job Title: Mailroom Operations Specialist

Location: Fargo, ND

Schedule: Monday – Friday, 7:30 AM – 4:30 PM (Some overtime may be required/available)

Pay : $18 per hour

Employment Type: Temp to Hire

Job Summary:

Kelly is seeking a detail-oriented and dependable Mailroom Operations Specialist to join our client's Fargo-based Mail Operations team. This position plays a critical role in supporting the processing of customer statement reprint requests, handling incoming correspondence, managing fraud and dispute documentation, and executing other essential operational workflows.

Essential Responsibilities:

• Process customer statement reprint requests accurately and efficiently

• Receive, sort, and process physical mail, including fraud and dispute documentation and customer correspondence

• Research and identify appropriate accounts, cases, disputes, and customer details using multiple internal systems

• Accurately enter, verify, and associate account numbers, case numbers, and other critical data elements

• Prepare documents for scanning, imaging, indexing, and electronic storage

• Execute routine operational tasks across multiple systems while collaborating with internal teams

• Support production activities within customer correspondence, indexing, and other operational functions

• Research processing exceptions and escalate issues to management when necessary

• Contribute ideas to improve workflow efficiency, quality, and overall operations

• Meet established productivity, quality, and service standards while adhering to policies and controls

• Follow all applicable policies, procedures, regulatory requirements, and security guidelines

• Perform additional duties as assigned in support of departmental objectives

Basic Qualifications:

• High school diploma or equivalent

• One to two years of related work experience in operations, mail processing, document management, administrative support, banking operations, or a similar environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.