Customer Service Agent
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
The Customer Service Agent will manage escalated enquiries, communicate effectively with customers and stakeholders, process orders, take calls, own issues, enhance service experience, keep accurate records, and meet daily SLA targets.
Skills & qualifications
Skills
Qualifications
Full job description
Customer Service Agent
Application Deadline: 4 October 2026
Department: Supply Chain
Employment Type: Fixed Term Contract
Location: Glasgow
Description
Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Please note, this is a 2-year fixed-term contract.
Key Responsibilities
-
Processing orders and taking calls from our customers when needed
-
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
-
Enhancing customer service experience wherever possible
-
Keeping accurate records and documenting customer service actions
-
Managing volumes to achieve daily department SLA’s
Skills, Knowledge & Expertise
-
Proven work experience in a similar type of role focused on customer service
-
Excellent knowledge of management methods and techniques
-
Experience working closely with clients and customers
-
Experience handing customer issues and complaints professionally and efficiently
-
Enthusiastic and proactive
-
Complaint resolution
-
Work collaboratively with relevant stakeholders
-
Organised and efficient
-
Resilient and able to work under pressure
-
Results and targets focused
You've read the whole posting — now see how you match it.