Desktop Support Ashland

Experience Required

1

Minimum Education Required

Bachelor's Degree

Education Or Experience Substitution

1

Compensation

$

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

1

Job Description

Job Description:

Desktop Support Ashland

Location: Ashland, Kentucky (Onsite)

Role Overview

We are seeking a customer-focused IT professional for a Desktop Support role. This position involves providing technical assistance to agency users, both remotely and in person. The ideal candidate will diagnose and resolve desktop-related issues independently and travel to various support locations within the service area.

Key Responsibilities

Provide desktop support to agency users both remotely and in person.

Install, troubleshoot, and repair desktops and related hardware/software in a Windows-based environment.

Perform basic network troubleshooting.

Deliver excellent customer service while supporting end users.

Travel within the service area as needed.

Required Qualifications

Experience: 1+ years of desktop support experience in a Windows environment.

Skills: Candidates should have experience with desktop installation, deployment, troubleshooting, technical support, and hardware/software repair within Windows operating systems. Basic networking knowledge is also required.

Additional Requirements: A valid driver's license and reliable transportation are required, as travel between support locations within the service area is a regular part of the role. Additionally, the position requires the ability to lift and transport equipment and work in a variety of physical positions, including bending, kneeling, and standing for extended periods, as needed to perform job duties.

Preferred Qualifications

The following skills are beneficial for this role:

Desktop Support

Windows 10/11

Hardware & Software Troubleshooting

Active Directory

Microsoft Office 365

Network Troubleshooting (TCP/IP, DNS, DHCP)

Customer Service

Ticketing Systems

Remote Support

Device Deployment & Imaging

Compensation & Benefits

The anticipated pay range for this position is $17.00/hr to $20.00/hr. Please note that the final pay rate will be determined based on a variety of factors, including the candidate's experience, qualifications, and the specific requirements of the role.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

Job Type

Full time

Place of Work

Hybrid

Requisition ID

3049229