Sr Inside Sales Rep

The Senior Inside Sales Representative serves as a key contributor within the Inside Sales team, combining advanced customer management with leadership responsibilities. This role supports strategic customer relationships, partners closely with Outside Sales, serves as a subject matter resource for peers, and plays a critical role in driving customer satisfaction, operational excellence, and team performance. Senior ISRs are expected to independently manage complex customer issues while providing support and peer guidance across the team.

Key Responsibilities

• Independently manage, support, and resolve a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, issue resolution and non-standard customer requirements to ensure accuracy and compliance.

• Serve as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, sales trends, pricing coordination, quoting, customer follow-up, and business development opportunities, while proactively address potential issues.

• Handle inbound customer calls and inquiries, providing exceptional service and timely resolution to customer needs.

• Provide Tier 1 technical support to customers, troubleshooting product-related questions and determining appropriate escalation paths when necessary.

• Support the standardization and continuous improvement of inside sales processes, tools, best practices, and customer experience initiatives in collaboration with their peers and ISM.

• Partner effectively with cross-functional teams including Supply Chain, Purchasing, Operations, Finance, Product Management, and Sales to ensure customer commitments are met and issues are resolved efficiently.

• Demonstrate strong critical thinking, problem-solving, and decision-making skills to navigate complex customer situations and business challenges.

• Maintain exceptional follow-up and follow-through on customer commitments, internal requests, and action items to ensure timely completion and customer satisfaction.

• Model customer-focused behaviors and professional communication while fostering collaboration, accountability, and a team-first culture.

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact [email protected].

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Products and Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.