Field Service Supervisor

Job Duties

Description

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Hourly, Full time, Mon-Fri, 7:00am - 3:00pm

Medical Plan options, including fertility coverage and free mental health and telehealth coverage

Dental and Vision Insurance

FSA/HSA options

Paid parental leave

Company-provided short-term disability, long-term disability, and life insurance

Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance

401(k) with a generous company match

Pet Insurance Benefits

Tuition reimbursement

21 Paid Days Off

7 Paid Holidays

Short-term Incentive Plan (STIP), ask your Talent Partner for details

Stylish company provided uniforms, tools, and personal protective equipment

Paid comprehensive on-the-job training

Company provided phone and tablet

Company provided vehicle

Career advancement opportunities

The Field Service Supervisor leads and supports the Lift Technician team and Equipment and Service (ES) Technicians responsible for field service, installation, inspection, preventative maintenance, troubleshooting, and repair activities at customer locations. This role combines technical service knowledge with people leadership to ensure work is completed safely, efficiently, and in alignment with customer expectations and Our Values. The Field Service Supervisor builds strong relationships with teammates and customers while promoting a culture focused on safety, accountability, continuous improvement, and service excellence. This position coordinates field schedules and resources across the ES service operations, provides technical and operational guidance, supports technician development, and helps drive consistent performance across the field service team. The supervisor also partners closely with internal teams and customers to resolve escalated issues, improve processes, and ensure high-quality service delivery across the ES service functions.

Lead, coach, and support Lift Technicians and ES Service Technicians in daily field service, installation, inspection, preventative maintenance, troubleshooting, and repair activities

Schedule and coordinate ES field service work to ensure customer commitments, response expectations, and department goals are achieved

Provide and coordinate technical guidance and troubleshooting support for complex lift equipment and ES service issues, engaging appropriate internal or manufacturer resources when needed

Promote and enforce safe work practices across all field service activities and ensure compliance with company safety policies and procedures

Build strong customer relationships by responding to escalated ES service concerns and ensuring high levels of customer satisfaction

Review customer needs and assist with preparing quotes for repairs, replacements, installations, and preventative maintenance services

Monitor ES technician productivity, work quality, utilization, and completion of service documentation

Conduct ride-alongs, field observations, and coaching conversations with Lift Technicians and ES Service Technicians to support teammate development and performance

Support hiring, onboarding, training, certification, and performance management activities for Lift Technicians and ES Service Technicians

Ensure preventative maintenance schedules, inspections, recurring service commitments, and customer service timelines are completed accurately and on time

Coordinate tools, parts, equipment, vehicles, and inventory needed to support ES field operations

Balance field resources and technician assignments across the ES service needs based on customer priority, technician capability, geography, and workload

Partner with internal departments to resolve operational issues and improve field service processes

Review and approve timecards, PTO requests, and field service expenses as assigned. Timely closure and review of workorders for final billing.

Maintain compliance with DOT requirements, vehicle maintenance standards, and company driving policies

Assist with continuous improvement initiatives focused on safety, service quality, efficiency, teammate engagement, and customer experience

Complete administrative reporting, service documentation, performance tracking, and other duties as assigned

Education:

High School Diploma or GED

Current Lift Technician Certification or ability to obtain certification; applicable ES or manufacturer-specific certifications are preferred as required by the service scope

Experience and/or Training:

Minimum 5 years of experience in field service, including troubleshooting, installing, maintaining, or repairing lift, automotive service, fluid handling, lubrication, or related equipment

Previous experience leading, training, or mentoring technicians in a field service or installation environment

Experience working directly with customers in a field service environment

License/ Certification:

Valid driver's license with acceptable driving record

Ability to obtain and maintain DOT medical card or health card

Knowledge, Skills, and Abilities:

Strong mechanical, troubleshooting, and technical repair skills

Strong leadership, coaching, and team development skills

Excellent written, verbal, and interpersonal communication skills

Ability to prioritize multiple projects and respond effectively in a fast-paced environment

Proficiency with ERP systems, service reporting tools, and Microsoft Office applications

Ability to read and interpret equipment manuals, service documentation, and technical drawings

Commitment to workplace safety and operational excellence

Education:

Associate degree in a mechanical, technical, or related field

License/ Certification:

Advanced lift, ES, or manufacturer-specific technical certifications and training

CDL License

Knowledge, Skills, and Abilities:

Experience managing multi-discipline service schedules, labor planning, and field operations

Experience with preventative maintenance programs and service operations metrics

Familiarity with JD Edwards or similar ERP systems

Experience supporting government, fleet, or industrial customers

Physical, Mental, Environmental Demands:

Frequent travel to customer locations and job sites

Ability to regularly lift up to 50 pounds independently and up to 100 pounds occasionally

Ability to work in elevated spaces and maneuver around equipment in tight spaces

Frequent standing, walking, bending, kneeling, climbing, and reaching throughout the workday

Exposure to varying weather conditions, moderate noise levels, and industrial environments

Ability to safely operate company vehicles, tools, and material handling equipment

Combination of office, warehouse, and field service work environments with < 25% overnight

The anticipated hiring range for the role you are applying for is between $72,800 and $90,000 annually. This anticipated hiring range is based on several factors, and subject to increase based on the below:

Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.

Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.

Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.

Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/.

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Lube-Tech is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

5 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55428

Job Type

Full Time

Place of Work

On-site

Requisition ID

AUTOM003997

Job Benefits

Not specified