Training Manager-Leon

A BRIEF OVERVIEW

Perform management level work overseeing all aspects of client specific, call-center training. Work is performed under general supervision. General supervision is exercised over subordinate personnel.

YOUR DAY TO DAY

·Design, develop, and deliver technical, sales, and soft skills training based on client and staff needs.

·Conduct trainer observations and monitors trainer and trainee performance.

·Ensure training meets quality standards and expectations of client, center, and corporation.

·Work with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.

·Manage all reporting requirements for client, program and corporation.

·Evaluate and delegates work assignments based on training needs and scope of work.

·Perform other duties as assigned by management.

WHAT YOU BRING TO THE TABLE

• At least 2 years of experience in a supervisory role, along with 2 years of training experience.

·Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills is preferred.

·Advanced English level.

·Schedule flexibility and open to work on-site are required.

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.