End User Support Analyst

Job Description

A client of Insight Global is seeking a highly experienced L3/L4 End User Support Engineer to support a fast-paced logistics and transportation environment. This role goes beyond traditional desktop support and requires a professional who can bridge the gap between enterprise IT and Operational Technology (OT). The ideal candidate will have experience supporting warehouse, transportation, field mobility, and endpoint environments while serving as an escalation point for critical issues. This individual must be comfortable working in ambiguity, supporting business-critical operations, and troubleshooting complex problems with minimal direction.

Skills and Requirements

• 3+ years of IT support, desktop support, endpoint support, or field support experience.
• Experience supporting enterprise endpoints and mobile devices.
• Experience with Microsoft Intune, mobile device management, or similar endpoint management tools.
• Experience supporting Windows environments.
• Familiarity with Linux and Android operating systems.
• Experience with ticketing systems such as Ivanti, ServiceNow, or similar platforms.
• Strong troubleshooting and customer support skills. Excellent communication skills and ability to support users remotely.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].