ServiceNow IT Consultant V

Technical Summary:

This position serves as a senior technical leader for the ServiceNow platform, with a primary focus on Strategic Portfolio Management (SPM) and related enterprise capabilities. The role partners with business stakeholders, product owners, architects, developers, and platform teams to deliver scalable ServiceNow solutions that support portfolio, demand, project, resource, financial, and strategic planning processes across the enterprise. The position provides technical leadership for solution design, platform enhancements, integrations, automation, reporting, and continuous improvement efforts, while ensuring solutions align with enterprise architecture standards and ServiceNow best practices. The role may also support additional ServiceNow products and platform capabilities as business needs evolve.

Job Summary:

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

Essential Responsibilities:

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.

• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).

• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.

• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.

• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.

• Maps current state against future state processes.

• Defines the impact of requirements on upstream and downstream solution components.

• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.

• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.

• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.

• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.

• Participates in evaluating third-party vendors as directed.

• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.

• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Facilitation Skills

• Health Care Industry

• Influencing Others

• Integrity

• Learning Agility

• Organizational Savvy

• Problem Solving

• Short- and Long-term Learning & Recall

• Teamwork

• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Analytical Skills

• Business Case Development

• Business Planning

• Business Process Improvement

• Client Focus

• Crisis Incident Management

• Debugging and Troubleshooting

• Demonstrating Personal Flexibility

• Innovative Mindset

• Maintain Files and Records

• Managing Diverse Relationships

• Mentoring and Coaching

• Model Development

• Negotiation

• Organizational Skills

• Prioritization

• Process Validation

• Project Management

• Relationship Building

• Requirements Elicitation & Analysis

• Technical Documentation

• Vendor Management

Minimum Qualifications:

• Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Four (4) years experience working for a health care organization

• Four (4) years experience working for an IT organization

COMPANY: KAISER

TITLE: ServiceNow IT Consultant V

LOCATION: Greensboro, North Carolina

REQNUMBER: 1447477

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.