Technical Writer

Job Description

Insight Global is looking to hire a Technical Writer in Philadelphia, PA, Wilkes-Barre, PA, or Alpharetta, GA. This individual will support service and delivery operations by creating and maintaining SOPs, process maps, job aids, reference guides, training materials, and other operational documentation. They will meet with subject matter experts and business stakeholders to understand existing processes, identify documentation gaps, and translate processes into clear documentation and visual workflows. The Technical Writer will also maintain documentation standards, version control, and change histories while supporting multiple documentation projects. This is a 3-month hybrid contract paying $26.00-$40.50/hour.

Skills and Requirements

2-5 years of experience in technical writing, process documentation, or SOP development Experience creating SOPs, process maps, workflow documentation, job aids, or training materials Experience gathering requirements from SMEs and translating business processes into clear documentation Experience with Microsoft Word and process-mapping or workflow tools such as Visio, Miro, or similar Experience within insurance, financial services, customer service, or business operations Miro experience Experience creating visual process flows and workflow documentation Experience with knowledge management platforms, LMS, or documentation-authoring tools

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].