Tier 1 Data Specialist

Job Description

We are seeking a Tier 1 Data Specialist to support business customers experiencing internet and connectivity issues. This role is ideal for someone with strong customer service skills, basic networking knowledge, and a passion for troubleshooting technical problems. You'll investigate outages, packet loss, slow connections, and other connectivity issues while delivering an exceptional customer experience. Responsibilities: -Troubleshoot internet and circuit connectivity issues for business customers -Investigate outages, service impairments, slow performance, and packet loss -Document troubleshooting steps, findings, and resolutions in ServiceNow -Determine whether issues originate on the customer side or network side -Collaborate with internal teams and escalate issues when appropriate -Deliver a high level of customer service throughout the support process

Skills and Requirements

-2+ years of customer service, technical support, help desk, or similar experience -Understanding of networking fundamentals, including the OSI Model, routers, switches, and Layer troubleshooting -Strong communication, documentation, and problem-solving skills -Reliable attendance, punctuality, and schedule flexibility -Ability to troubleshoot issues independently and take ownership of cases through resolution -Network Certifications -Technical Degree

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].