Tour Desk Specialist - Grande Vista Resort, Orlando
Orlando, FLFull-timeNo compensation foundPosted 2 days agoVerified open 1 day ago
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At a glance
Compensation
No compensation found
Location
Orlando, FL
Schedule
Full-time
Work Authorization
Not specified
Job overview
The Tour Desk Specialist manages tour bookings, reschedules, and cancellations while maintaining accurate system records. They communicate availability to sales and marketing teams, ensure guest welcome standards, uphold company policies, and perform physical tasks such as lifting up to 10 pounds.
Skills & qualifications
RequiredNice to have
Skills
Clear CommunicationTelephone EtiquetteData EntryPhysical LiftingCustomer ServiceConfidentiality
Full job description
Job Summary
- Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
- Ensure all package and direct tour leads are reconciled in computer system.
- Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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