Account Follow Up Rep

Job Description

An employer in the Los Angeles area is looking for looking for an Account Follow Up Representative to support their Refund Specialty department. This role is full time and located on site in Los Angeles County, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from the past few years. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We’re seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. Additionally, experience with payment posting/refunds. Experience working with Epic EHR system is a huge plus. On a daily basis, this person will be working through these systems and billing work queue. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week. This is a 6 month contract with high likelihood of extensions and conversion after contract.

Skills and Requirements

• 2+ years of experience with billing and/or collections on the professional side

• Experience with payment postings/overpayments and refunds (Credit specialist, refund clerk, payment poster)

• Strong knowledge of reading explanation of benefits (EOBs) -Experience with government related insurances like Medicare and Medical

• High School diploma -Computer savvy with strong experience working with excel

• Experience using Epic EMR system for billing/collections

-Experience supporting payment postings and refunds on the hospital side

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].