Branch Service Manager - Boulder, CO

At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship‑driven service to support families, businesses, and the communities we call home.

We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day‑one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care.

With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, we are dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless – come for a job, stay for a career.

We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Boulder Canyon Branch in Boulder, CO . If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.

• Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.

• Responsible for training, coaching and mentoring employees.

• Provides leadership and training for the sale and referral of bank products and services.

• Responsible to resolve and respond to client service issues, complex client complaints and questions.

• Directs the work of managed employees.

• May schedule and set hours of work.

• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.

• Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees.

Qualifications:

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

• A combination of education and experience may meet requirements.

• Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.

• Strong customer service, relationships building, sales and management skills.

• Able to handle various client concerns and problems.

• Must have good communication skills, both verbal and written.

• Knowledge of computer programs, i.e. word processing, spreadsheets etc.

• Ability to set and maintain high quality work standards.

• Ability to lead a group.

• Ability to deal effectively with people in various job capacities.

• Excellent problem solving and communication skills.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $60,000 - $70,000 annually depending on job-related factors such as level of experience and location.

Req ID: 071790

To review our Benefits Summary browse here: https://zionsbancorp.referrals.selectminds.com/VectraBankCareers/moreinfo/Benefits

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

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