Member Engagement Associate

Member Engagement Associate

Association Management Chicago, IL

Apply

Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Member Engagement Associateto join ourNursing Association Networkteam in our Chicago office.

We build strong governance practices, develop strategic plans and operational excellence targets, improve on financial practices, and ultimately grow the client organizations we serve. The Member Engagement Associate plays an integral role in supporting and guiding the nonprofit volunteers, members, and committees from our client organizations. This role will have a heavy focus on membership recruitment and retention for one of our client organizations.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

What You Will Do:

• Maintain first-rate customer service as the front-line contact to association clients, volunteers and members

• Maintain the membership database and create/run various reports

• Perform membership outreach, focusing on recruitment and retention events

• Assist with on-site registration at client events as needed

• Support the processing of membership dues and other related invoices

• Update the website, as needed, with new information on membership programs, benefits, etc.

• Draft a variety of membership communications, which may include emails, phone calls and email messages, etc.

• Identify creative ways to communicate association benefits to prospective members and be knowledgeable about all client programs and services

• Work with the Association Executive and Board of Directors to determine new ways to effectively grow membership

• Provide analysis and consultation on existing membership materials and resources

This Role Might Be for You If You…

• Have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload

• Possess excellent written and verbal communications skills

• Outgoing and enjoy interacting with diverse audiences

• Exhibit a strong customer service orientation, including the demonstrated ability to tailor communication to various audiences

• Can travel up to 5%

Basic Qualifications:

• Bachelor’s degree from an accredited four-year institution

• 0-1 year of relevant professional experience

Preferred Qualifications:

• Experience in a nonprofit or agency environment is preferred

• Database management experience

• Business Development experience or interest

• Proficiency with basic computer programming, including the Microsoft Office Suite

• (Word, Excel, PowerPoint, Outlook)

• Excellent verbal and written communication skills

Where Do You Fit?Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines. Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $50,000.

Equal Employment OpportunityAt Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.